Ariella Pintabona
Key West,FL
Summary
Service-oriented Spa Director committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.
Overview
11
11
years of professional experience
Work History
Spa Director
Ocean Wellness Spa & Salon
04.2017 - Current
- Directed all day-to-day operations.
- Administered HR duties (payroll, recruiting, offer letters, hiring, terminations, etc.).
- Created an onboarding process for new hires.
- Implemented successful updates to operations according to latest market trends and customer preferences.
- Managed a team of 25-30 spa professionals and their schedules.
- Marketing duties such as radio advertising, social media, website and blog management, oversight of SEO.
- Handled community relationships, events, and community service or charity efforts.
- Sustained operational efficiency, employee performance levels and customer service standards to increase overall spa revenue by 10% each year.
- Managed inventory of retail and professional products.
- Resolved customer issues promptly to build loyalty and protect the guest experience.
- Recruited, hired and trained all new admin employees and created an onboarding process for all spa service professionals.
- Oversaw upkeep of entire facility and notified maintenance for building and equipment service repairs.
- Built vendor relationships
Spa Coordinator
Little Palm Island Resort And Spa Little Torch
02.2017 - 04.2017
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Answered questions about spa, treatments offered and spa's amenities.
- Opened and closed spa according to standard procedures.
Executive Assistant /Sales & Marketing Coordinator
Hibbs-Hallmark & Co Insurance
01.2015 - 01.2017
- Achieved sales targets by prospecting, qualifying and converting leads.
- Promoted teamwork and culture of mutual accomplishment with new sales team members.
- Helped sales professionals build successful sales campaigns to reach target audience with consistent branding.
- Worked independently with minimal supervision.
- Worked with sales team to collaboratively reach marketing targets.
- Prepared, setup, and attended monthly sales meeting presentations and reports.
- Prepared proposals for agents/producers to present to clients.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Receptionist/Assistant Office Manager
Brooks & Sparks Inc. (Civil Engineering Firm)
05.2014 - 11.2014
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Oversaw office inventory and created an inventory system for the office.
- Assisted with admin projects for the civil engineers.
- Helped prepare proposals for new projects.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Drafted agendas, recorded minutes and created documents for meetings.
Sales Representative
Fastenal
12.2013 - 05.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
BBA - Marketing
University of Texas At Tyler
Tyler, TX05.2014
Skills
- Verbal and Written Communication
- Problem-Solving Skills
- Employee Performance Evaluations
- Staff Meetings
- Maintaining Clean Work Areas
- Schedule Management
- Community Organization
- Coordinate Events
- Customer Relationship Management
- Operational Efficiency
- Profit Margins
- Serve Customers
- Sales and Marketing
- Administration and Reporting
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Managing Files and Records
- Social Media Platforms
- Overseeing Employees
- Data Entry
- Self-Motivated
- Flexible and Adaptable
- Quickbooks
- ADP
- PayChex
- Efficient in Microsoft Programs Word, Excel, and PowerPoint
Timeline
Spa Director
Ocean Wellness Spa & Salon
04.2017 - Current
Spa Coordinator
Little Palm Island Resort And Spa Little Torch
02.2017 - 04.2017
Executive Assistant /Sales & Marketing Coordinator
Hibbs-Hallmark & Co Insurance
01.2015 - 01.2017
Receptionist/Assistant Office Manager
Brooks & Sparks Inc. (Civil Engineering Firm)
05.2014 - 11.2014
Sales Representative
Fastenal
12.2013 - 05.2014
BBA - Marketing
University of Texas At Tyler
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