Arielle Alvarez
Kyle,TX
Summary
Dynamic security professional with a proven track record at Preibe Security, Inc., excelling in incident reporting and threat assessment. Recognized for superior customer service and effective conflict de-escalation, I enhanced safety protocols, significantly reducing unauthorized access incidents while fostering a welcoming environment for staff and visitors.
Overview
13
13
years of professional experience
Work History
Security Officer
Preibe Security, Inc
10.2022 - Current
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify and address potential security risks.
- Assisted in enforcing facility access control protocols to maintain safety standards.
- Responded promptly to alarms and incidents, documenting actions taken for review.
- Collaborated with team members to report suspicious activities effectively.
- Learned emergency response procedures to ensure preparedness in critical situations.
- Maintained accurate logs of daily activities and incidents for record-keeping purposes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Supported training initiatives by shadowing experienced officers during shifts.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Cashier/Customer Service Representative
Ross Dress for Less
05.2014 - 06.2017
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained organized cash register area to ensure smooth operations during peak hours.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Collaborated with team members to streamline checkout processes for improved efficiency.
- Conducted regular cash drawer audits to ensure accuracy and mitigate discrepancies.
- Implemented inventory management techniques, optimizing stock levels on sales floor.
- Developed strong relationships with customers, enhancing loyalty through personalized service.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Housekeeping Supervisor
La Quinta Inn & Suites In
03.2013 - 05.2014
- Led housekeeping team to achieve exceptional cleanliness standards and efficient workflow.
- Implemented strategic cleaning protocols enhancing guest satisfaction and operational efficiency.
- Optimized inventory management for cleaning supplies reducing waste and cost.
- Developed training programs improving staff performance and service quality.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
Restaurant Hostess
Texas Roadhouse Restaurant
01.2012 - 02.2013
- Coordinated guest seating to optimize flow and minimize wait times.
- Managed reservation system to ensure accurate table allocation and availability.
- Trained new staff on customer service protocols and restaurant procedures.
- Addressed guest inquiries and complaints promptly to enhance satisfaction levels.
- Collaborated with servers and kitchen staff to streamline communication during peak hours.
- Developed relationships with regular patrons to foster a welcoming atmosphere.
- Monitored dining area for cleanliness and readiness for incoming guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
GED -
Austin Community College
Austin, TXSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Surveillance
- Access control
- Patrol operations
- Complex Problem-solving
- Superior customer service
- Emergency response
- Relationship building and management
- Conflict de-escalation
- Visitor tracking
- Threat assessment
- Staff management
- Theft prevention training
- Fire safety training
- Access badge distribution
Timeline
Security Officer
Preibe Security, Inc
10.2022 - Current
Cashier/Customer Service Representative
Ross Dress for Less
05.2014 - 06.2017
Housekeeping Supervisor
La Quinta Inn & Suites In
03.2013 - 05.2014
Restaurant Hostess
Texas Roadhouse Restaurant
01.2012 - 02.2013
GED -
Austin Community College
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