Arielle Campbell
Ft. Lauderdale,FL
Summary
Extensive experience in healthcare and customer service, specializing in insurance authorization and various healthcare systems. Demonstrated ability to maintain high service delivery standards in fast-paced environments, ensuring efficient patient flow. Recognized for exceptional attention to detail and problem-solving skills, resulting in improved patient outcomes. Successfully enrolled new veterans, enhancing access to care and support services.
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant / Eligibility
U.S. Department of Veterans Affairs
Miami
12.2023 - 12.2024
- Receives, relays and/or answers incoming and outgoing telephone and electronic messages.
- Answers questions about patient's eligibility for services.
- Check availability of appointments, procedures for obtaining an appointment, requests for appointments and/or appointment changes.
- Schedules, cancels, reschedules follow-up and make appointments.
- Manage travel arrangements, such as hop-tail.
- Compensation and Pension appointments.
- Responsible for accessing electronic medical records through CPS.
- Reviewing, and verifying provider's orders for patient treatment, entry of doctor's orders, consult requests and reviewing updated alerts from providers.
- Interacts with bed control nursing staff to coordinate patient flow and bed board.
- Work hand and hand with nursing staff and doctors in the back of the emergency room.
- Work front desk of the emergency room checking in veterans.
- Uses VistA to record, and initiate patient movement computer entries right to patient status.
- Refer patients over to travel for travel needs.
- Performs eligibility, copays, and travel reimbursement determinations as well as preauthorization actions.
Financial Counselor
Holy Cross
08.2023 - 12.2023
- Collect money for hospital and deposit to bank.
- Collect payments for patients’ insurance co-payments.
- Call insurance companies to get authorizations.
- Collect Medicare signers from patient.
- Create self-pay rates.
Billing Administrative Assistant/ Negotiation Specialist
Professional Resolutions Recovery Solutions
06.2022 - 07.2023
- Answer and direct phone calls.
- Pull medical records and create appeals for treatments centers to send to insurance.
- Negotiate with insurance companies.
- Organize and schedule appointments to negotiate with insurance companies.
- Plan meetings and take detailed minutes.
- Write and distribute email, correspondence memos, letters, faxes and forms.
- Updates excel sheets to keep track of clients paid and unpaid invoices.
- Mails out and fax appeal letters.
- Help with Payroll for employees in collections department.
Family Support Worker
Florida Department of Health
10.2018 - 06.2022
- Counsel WIC pregnant and BF mothers.
- Process loaner breast pumps and maintenance pumps.
- Teach breastfeeding moms how to use breast pump.
- Return breastfeeding calls and make call out to mothers.
- Teaches breastfeeding class to new moms.
- Work during pandemic assisting moms with breastfeeding by phone.
- Work front desk checking clients in and scheduling appointments.
Education
High School Diploma -
Stranahan High School
Ft. Lauderdale, FL06.2011
Broward College
Skills
- Planning
- Insurance authorization
- Medical billing
- Problem solving
- Attention to detail
- Patient communication
- Patient records maintenance
- Organizational skills
- Detail orientation
- Team player
- Prioritization
- Multi-tasking
- Dependability
- Responsibility
- Commitment to excellence
- Energetic performance
- Passion for work
- Positive attitude
- Stress management
- Honesty
- Trustworthiness
References
Available upon request
Timeline
Advanced Medical Support Assistant / Eligibility
U.S. Department of Veterans Affairs
12.2023 - 12.2024
Financial Counselor
Holy Cross
08.2023 - 12.2023
Billing Administrative Assistant/ Negotiation Specialist
Professional Resolutions Recovery Solutions
06.2022 - 07.2023
Family Support Worker
Florida Department of Health
10.2018 - 06.2022
High School Diploma -
Stranahan High School
Broward College
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