Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arielle Edwards

West Palm Beach,Florida

Summary

Driven by a passion for excellence in customer service, I leveraged my active listening and licensed cosmetologist skills to enhance client satisfaction and retention at Teleperformance USA. By staying abreast of industry trends and employing friendly communication, I significantly contributed to positive client feedback and sales growth, embodying a results-oriented approach. Results-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Cosmetologist

Self-employed
01.2014 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Suggested treatments and styles to suit customer appearance and fashion choices.

Customer Service Representative

FLS Connect
02.2024 - 05.2024
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

Teleperformance USA
07.2017 - 03.2018
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate of Arts - Business Administration And Management

Palm Beach State College
Lake Worth, FL
05.2021

Associate of Applied Science - Cosmetology

Empire Beauty School - West Palm Beach, FL
West Palm Beach, FL
06.2019

Skills

  • Social skills
  • Friendly Communication
  • Active Listening
  • Licensed Cosmetologist
  • Call center experience
  • Customer Education

Timeline

Customer Service Representative

FLS Connect
02.2024 - 05.2024

Customer Service Representative

Teleperformance USA
07.2017 - 03.2018

Cosmetologist

Self-employed
01.2014 - Current

Associate of Arts - Business Administration And Management

Palm Beach State College

Associate of Applied Science - Cosmetology

Empire Beauty School - West Palm Beach, FL
Arielle Edwards