Arielle Harper
Cincinnati,OH
Summary
Dynamic customer service manager with a proven track record at Walgreens, enhancing service delivery and operational efficiency. Skilled in conflict resolution and proficient in CRM software, I fostered a positive team environment and implemented strategies that significantly boosted customer satisfaction ratings. Committed to anticipating client needs and delivering personalized service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walgreens
Cincinnati, OH
03.2006 - 2024
- Led customer service team to enhance service delivery and operational efficiency.
- Developed training programs for staff to improve product knowledge and customer interactions.
- Implemented feedback systems to gather customer insights, driving improvements in service quality.
- Analyzed performance metrics to identify trends and recommend process enhancements.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
- Executed strategic initiatives that increased overall customer satisfaction ratings across locations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Handled 90+ calls daily with duties including signing up new customers.
Customer Service Representative
Delta
Cincinnati, OH
01.2022 - 05.2024
- Provided exceptional support to customers by resolving inquiries and issues efficiently.
- Processed customer orders and managed account information using CRM systems.
- Adapted to dynamic environments while maintaining high levels of service quality.
- Collaborated with team members to improve customer satisfaction through feedback implementation.
- Assisted in training new staff on customer service protocols and systems usage.
- Ensured accurate and timely processing of customer requests, enhancing operational flow.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
STNA
HomeWell Senior Care
Cincinnati, OH
06.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Observed and reported changes in client health to nursing staff promptly.
- Maintained cleanliness and organization of client living spaces to promote well-being.
- Provided companionship and emotional support to enhance client quality of life.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
High School Diploma -
Western Hill Design Technology
Cincinnati, OHCertificate -
Alia Health Care
Cincinnati, OHSkills
Communication skills
Active listening
Clear verbal communication
Empathy and understanding
Creativity in finding solutions
Decision making
Conflict Resolution
Resourcefulness
Technical Skills
Proficiency with customer relationship management software
Basic troubleshooting or common technical issues
Maintaining a positive attitude
Customer orientation
Anticipating customer needs
Personalized service
Customer advocacy
Follow-up and follow through
Certification
STNA Certfication
Communications Certification
Timeline
STNA
HomeWell Senior Care
06.2025 - Current
Customer Service Representative
Delta
01.2022 - 05.2024
Customer Service Manager
Walgreens
03.2006 - 2024
High School Diploma -
Western Hill Design Technology
Certificate -
Alia Health Care