Summary
Overview
Work History
Education
Skills
Timeline
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Arielle Hoheb

Summary

Proven leader at Whole Foods Market Inc, adept in store operations and team building, significantly enhanced store performance by mentoring staff and optimizing inventory management. Leveraged strong communication skills and problem-solving aptitude to drive sales over $1M weekly, ensuring customer satisfaction and operational excellence.

Overview

8
8
years of professional experience

Work History

Acting Associate Store Team Leader

Whole Foods Market Inc
  • Assisted in running high volume store with sales reaching over $1M weekly.
  • Interviewed, trained and coached member team to achieve company and store goals.
  • Oversaw daily operations of multiple departments. Including but not limited to; financials, KPI's, schedules, orders/purchases and merchandising
  • Handled team member investigations and customer incident reports.

Order Writer

Whole Foods Market Inc
01.2024 - Current
  • Created and sent orders for multiple vendors for a fast paced team with over 100K in sales weekly.
  • Maintained up-to-date knowledge of products, pricing, and promotions to ensure accurate order placement for customers and team.
  • Communicated with vendors to ensure PO's and credits were processes in a timely manner.
  • Ensure weekly budget was met while still bringing in product that is needed for daily operations.

Customer Service Team Leader

Whole Foods Market Inc
08.2017 - 03.2019
  • Managed daily operations for a team of 75, with weekly sales exceeding 1M per week.
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
  • Leveraged data-driven insights to identify patterns in customer inquiries, enabling proactive process improvements.
  • Developed efficient schedules, optimizing team resources to meet fluctuating demand.

Whole Body Associate Team Leader

Whole Foods Market Inc
10.2016 - 05.2017
  • Maintained accurate records of all transactions related to inventory control such as shipment receipts, returns processing or transfers between departments.
  • Streamlined inventory management, ensuring optimal stock levels and timely product replenishment.
  • Mentored team members to improve their skills, resulting in increased productivity and overall performance.
  • Implemented visual merchandising techniques to create attractive displays and promote featured products.
  • Collaborated with store leadership to develop strategies for driving sales and meeting revenue targets.
  • Assisted customers with inquiries regarding dietary supplements, personal care items, health products, ultimately helping them make informed purchasing decisions.

Education

Bachelor of Science - Psychology

Florida International University
Miami, FL
06.2014

Skills

  • Effective Leadership
  • Store operations
  • Strong Communication and Interpersonal Skills
  • Order Management
  • Problem-solving aptitude
  • Project management
  • Team building

Timeline

Order Writer

Whole Foods Market Inc
01.2024 - Current

Customer Service Team Leader

Whole Foods Market Inc
08.2017 - 03.2019

Whole Body Associate Team Leader

Whole Foods Market Inc
10.2016 - 05.2017

Acting Associate Store Team Leader

Whole Foods Market Inc

Bachelor of Science - Psychology

Florida International University

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Arielle Hoheb