Summary
Overview
Work History
Education
Skills
Directed a one act play
Timeline
Generic

Arielle-Jolina Abarquez

Jacksonville

Summary

Proven team leader and multitasker, I enhanced customer satisfaction and streamlined operations at Treata Tea Shoppe. Skilled in conflict resolution and adaptability, I boosted sales through personalized service and meticulous cleanliness. Demonstrated strong work ethic and active listening, ensuring high-quality standards and efficiency in fast-paced environments.

Experienced beverage professional prepared for role in fast-paced setting. Skilled in crafting high-quality drinks, maintaining cleanliness, and providing top-notch customer service. Strong focus on team collaboration and achieving results, flexing with changing needs. Reliable, adaptable, and able to handle multiple tasks efficiently.

Overview

3
3
years of professional experience

Work History

Boba Barista

Treata Tea Shoppe
09.2023 - Current
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
  • Participated in inventory management tasks to ensure adequate stock levels for daily operations.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
  • Controlled line and crowd with quick, efficient service.
  • Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
  • Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
  • Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
  • Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Barista

Target Starbucks
11.2022 - 07.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.

Hostess

Hana Yori
09.2021 - 10.2022
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Delivered pick-up and curbside orders to guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

Associate of Arts - Film

Florida State College
Jacksonville, FL
07-2025

High School Diploma -

Sandalwood High School
Jacksonville, FL
06-2023

Skills

  • Strong work ethic
  • Cleanliness and organization
  • Adaptability in Fast-paced environments
  • Positive attitude display
  • Conflict resolution
  • Friendly and outgoing
  • Team leadership
  • Multitasking and organization

Directed a one act play

Key Responsibilities/Tasks


  • Analyzing the script: Understanding the script's themes, characters, and messages
  • Developing a vision: Deciding on the overall style, tone, and mood of the play
  • Casting actors: Auditioning and casting actors for the production
  • Planning rehearsals: Leading rehearsals and guiding actors
  • Collaborating with the production team: Working with set designers, costume designers, lighting designers, and others to create a unified vision
  • Blocking the performance: Determining where actors will move and stand on stage
  • Overseeing technical rehearsals: Ensuring that technical elements like sound and lighting enhance the play
  • Attending performances: Providing notes and feedback to the company
  • Managing the production schedule: Ensuring that all the moving parts connect

Timeline

Boba Barista

Treata Tea Shoppe
09.2023 - Current

Barista

Target Starbucks
11.2022 - 07.2023

Hostess

Hana Yori
09.2021 - 10.2022

Associate of Arts - Film

Florida State College

High School Diploma -

Sandalwood High School

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Arielle-Jolina Abarquez