Arielle Martinez
Pueblo,CO
Summary
Results-driven supervisor with expertise in leading teams to achieve high standards in customer service and operational efficiency. Analyzed departmental data to identify opportunities for improvement, consistently boosting customer satisfaction and team performance metrics.
Overview
12
12
years of professional experience
Work History
Salesfloor Department Supervisor
Lowe's
Pueblo, Colorado
01.2024 - Current
- Coached and trained associates to deliver SMART customer service, enhancing customer interactions.
- Resolve customer issues promptly, ensuring customer satisfaction.
- Set performance goals for team members and evaluated progress to drive accountability and growth.
- Oversee participation in credit applications and additional services offered.
- Analyze data to identify potential improvements within the department.
Receiver/ Back End Clerk
Lowe's Home Improvement
Pueblo, CO
10.2023 - 01.2024
- Process returns, manage CRTV and appropriately dispose of items, contact vendors for replacement/credit, return merchandise to the floor, schedule and process paperwork for shipments
- Received and inspected incoming merchandise for quality and accuracy.
Assistant Manager (logistics)
Harbor Freight Tools
Pueblo, CO
09.2022 - 10.2023
- Modeled professional customer service, ensuring a clean, safe, and organized store environment. Led and developed team members, ensuring accurate stocking and pricing of items. Counted safe and prepared tills for registers for each day. Stocked shelves while maintaining cleanliness and safety standards in the store. Inventory management and physical security of the building during the opening and closing of the store.
Department Supervisor
Lowe's Home Improvement
Pueblo, CO
07.2020 - 09.2022
- Assist with downstocking, area recovery and inventory management.
- Deliver amazing customer service while maintaining a clean and safe store. Coached and trained associates, delegated daily tasks, and followed up on completion.
- Trained and mentored team members on customer service best practices.
- Coordinated inventory management to maintain accurate stock levels, supporting efficient store operations.
Sales Specialist Appliances
Lowe's Home Improvement
Pueblo, CO
03.2020 - 07.2020
- Closed sales and set up installations, followed up on customer orders to enhance the customer buying experience.
- Educated customers on product features and benefits for informed decisions.
- Assisted customers with product selection and home improvement projects.
- Maintained knowledge of store inventory and current promotions for effective sales.
Cashier / Head Cashier
Lowe's Home Improvement
Pueblo, CO
09.2014 - 03.2020
- Supervised, coached and supported front end team to enhance service delivery. Facilitated excellent customer experiences during checkout process. Engaged team in active customer interactions to confirm satisfaction with service.
Skills
- Sales strategy development
- Customer service
- Inventory management
- Receiving operations
- Cash handling expertise
- Power equipment certification
- Team leadership
- Problem solving
Timeline
Salesfloor Department Supervisor
Lowe's
01.2024 - Current
Receiver/ Back End Clerk
Lowe's Home Improvement
10.2023 - 01.2024
Assistant Manager (logistics)
Harbor Freight Tools
09.2022 - 10.2023
Department Supervisor
Lowe's Home Improvement
07.2020 - 09.2022
Sales Specialist Appliances
Lowe's Home Improvement
03.2020 - 07.2020
Cashier / Head Cashier
Lowe's Home Improvement
09.2014 - 03.2020