Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Arielle Rosario

Herriman,UT

Summary

Assertive, friendly, kind person with high energy. Thinks outside the box and welcomes new ideas and opportunities. Makes strong decisions when empowered and enjoys team engagement. Thrives on achieving goals and strives to be an asset in any environment.

Overview

9
9
years of professional experience

Work History

Fraud Operations Analyst

Varo Bank
Draper, UT
07.2023 - Current
  • Responsible for completing thorough investigation reviews of flagged cases within our system. Outcomes were based on the rule that flagged, manual reviews of transaction activities, detecting whether or not our customers are victims of Identity Theft, Account Take Over, or exhibiting First Party Fraud concerns.
  • Review all devices & linked accounts used throughout the lifetime of an account & take appropriate measures to prevent Fraud attacks on our customers and/or company.
  • Utilized findings during manual reviews to connect similar fraud risks & gathering data for further review on preventing risk events.
  • Maintained a monthly average of 91% or better with quality evaluations that monitored the investigation, notations & overall conclusion of the fraud review.

Operations Analyst, Mobile Deposit

Varo Bank
Draper, UT
01.2021 - Current
  • Processed mobile check deposits within service level agreements with team using Ensenta, Giact and Kibana.
  • Assisted with different fraud alerts (YAMS, Zelle IDV, Dispute Abuse) that were triggered by activity on account.
  • Investigated each account carefully to assess proper action.
  • Picked up on fraud trends by closely monitoring account use and customer behaviors & other data pulled from engineering for our review.
  • Utilized other systems for a multitude of investigative procedures which included LexisNexis, iOvation, FiServ Compass, Emailage, Temenos T24, Mitek.
  • Adapting to continual policy & procedural changes to encourage company growth & an ever changing platform.

Litigation Paralegal

The Advocates
Murray, UT
08.2019 - 05.2020
  • Used Green Filing (UT and NV) and LexisNexis to examine secondary sources, statutory, case law and federal/state regulations.
  • Coordinated with subpoena services & other support services needed for litigation cases.
  • Assisted with trial preparation, including the preparation of pleadings and complaint, organizing exhibits, collection of medical records, preparing witness files, and drafting jury instructions. Assisted with travel arrangements for firm attorneys and support staff.
  • Prepared both clients & firm staff for upcoming court dates, deadlines related to cases, depositions and testimony.
  • Assisted with meeting clients to go over questions, treatment, process and court proceedings.

Billing Lead

Wasatch Allergy & Asthma
Salt Lake City, UT
08.2018 - 06.2019
  • Took control of record requests from insurance companies, hospitals/medical offices for our patients
  • In-take for new & follow up patients
  • Explaining services provided, out of pocket costs, any questions
  • Assisted with rejected/missing information claims
  • Created payment plans with patients to keep accounts in good standing.

Claims Specialist

Allstate
Draper, UT
01.2015 - 03.2018
  • Managed bodily injury claims with our insured, monitored treatment & strict follow up on requests sent to medical facilities
  • Managed all payments to Ciox and other facilities to build each case up to and ending in settlement for entire
  • Organized medical file to adjustor's preference, updated of all new treatment and/or new medical injuries stemming from accidents
  • Met monthly goals of cases handed off to adjustor for settlement attempts.

Education

Some College (No Degree) -

Salt Lake Community College
Salt Lake City, UT

Skills

  • Microsoft Office
  • Attention to detail
  • Problem solving
  • Time management
  • Flexibility in an ever changing environment
  • 10 years of customer experience
  • Data Analytics
  • Leadership
  • Education & training
  • Adaptive Learning

Awards

SL Top 10 Performing Agents - July 2021, Varo Bank

Timeline

Fraud Operations Analyst

Varo Bank
07.2023 - Current

Operations Analyst, Mobile Deposit

Varo Bank
01.2021 - Current

Litigation Paralegal

The Advocates
08.2019 - 05.2020

Billing Lead

Wasatch Allergy & Asthma
08.2018 - 06.2019

Claims Specialist

Allstate
01.2015 - 03.2018

Some College (No Degree) -

Salt Lake Community College

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Arielle Rosario