Jason Buff
Morganton,NC
Summary
Operations professional prepared for this role with strong analytical skills and strategic mindset. Demonstrated ability to streamline processes, optimize resources, and enhance operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Expertise in data analysis, project management, and problem-solving, ensuring reliable and impactful performance.
Overview
9
9
years of professional experience
Work History
Fraud Operations Analyst
US Bank
11.2023 - Current
- Responsible for reviewing, analyzing and researching online banking activity to prevent and identify any unusual activity
- Utilize multiple resources and systems to identify fraudulent activity through the online channel and take appropriate actions to secure and protect both the customers and the bank
- Assist in developing new policies and procedures as well as modify existing procedures for digital banking as it relates to virtual fraud
Custody Operations Analyst
US Bank
06.2021 - 11.2023
- Responsible for providing operational support for Wealth Management clients
- Processed security trade orders for execution and reviewed the trades orders for any potential errors
- Reviewed and completed exception reports and collaborated with other team members to ensure accurate and timely execution of trades
- Maintained records on all incoming and outgoing funds from the custodial accounts
Research Remediation Analyst
Wells Fargo
01.2020 - 06.2021
- Served as a resource for branch bankers, who in turn are working to assist representatives and/or family members of the estate for deceased customers
- Reviewed wills, trust documents, death certificates, and other legal documents for approval for deceased processing
- Served as the trainer and subject matter expert for new hires
Financial Crimes Analyst
Wells Fargo
01.2016 - 01.2020
- Worked as the Team Lead for a group of financial crimes specialist
- Identified new fraud trends and scams and developed new policies and procedures to mitigate the loss to the customers and the bank
- Assisted with the training of new hires and served as a subject matter expert
Education
Bachelor of Science - Business Administration and Management
University of North Carolina At Charlotte
Charlotte, NC12.2000
Skills
- Proficient in Microsoft Office
- Proficient with project management software
- Team player
- Excellent time management skills
- Conflict management
- Fraud prevention and detection
- Data analytics
- Data analysis
- Workflow optimization
- Operational efficiency
- Reporting skills
- Process updates
- Business intelligence
Accomplishments
Member of the Leadership Advisory Council from 2022 to 2023 at US Bank.
Timeline
Fraud Operations Analyst
US Bank
11.2023 - Current
Custody Operations Analyst
US Bank
06.2021 - 11.2023
Research Remediation Analyst
Wells Fargo
01.2020 - 06.2021
Financial Crimes Analyst
Wells Fargo
01.2016 - 01.2020
Bachelor of Science - Business Administration and Management
University of North Carolina At Charlotte
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