- Web Development and Design
- Photography Photoshop
- Virtual Reality AI
- Epoxy Resin
Arielle Taylor
Bixby
Summary
Over ten years of experience with telephone and face-to-face Customer Service. Experience with sales, handling customer concerns and maintaining a positive and friendly disposition. I have developed valuable leadership, communication, decision-making, and problem-solving skills. Aside from my resume, I I have experience in photography, photoshop, and lightroom.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Hometown Services/Airco (Allied and B&B)
10.2023 - Current
- Answer inbound calls and provide excellent customer service
- Schedule customers and generate work orders
- Handle customer complaints and questions (while providing the best solutions).
- Offer new products and provide solutions to customer’s issues
- Sell memberships (three types)
- Perform data entry to ensure customer accounts are updated
- Direct calls to supervisors and dispatch jobs to ensure no errors occur
- Experience working with Service Titan (a popular go-to for many companies)
Patient Ambassador
Sono Bello – Laser Liposuction/Body Contouring
05.2023 - 09.2023
- Schedule patients for consultations (documentation, GEM/MAX programs, Zenoti)
- Assist patients with questions/concerns/medical escalations/pre-op, post-op questions
- Gather vital information for centers/doctors/supervisors
- Send PX trackers to centers for complaints/issues/notes
- Troubleshoot desktop (happens plenty)
- Manage multiple tasks at once
Executive Assistant / Call Center Sales Representative
Thrive Time / Elephant in the Room
06.2022 - 05.2023
- Conduct research and plan outlines
- Write SEO (Search Engine Optimization) articles
- Maintain the tidiness of my desk and the office
- Manage and schedule haircut bookings, ensure clients are overly-satisfied
- Cold Calling (selling packages/memberships), #1 call center sales representative
- Handling customer complaints, offering solutions no matter the barrier.
Dental Assistant
Aspen Dental
05.2021 - 06.2022
- Preparing patients for dental work
- Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures.
- Assisting dentists in managing medical and dental emergencies when necessary.
- Recording treatment information in patient records.
- Providing postoperative instructions as directed by the dentist.
- Ordering dental supplies and maintaining dental equipment inventory.
- Fabricating temporary restorations and custom impressions from preliminary impressions.
Assistant Marketing Manager
Kum & Go
01.2019 - 05.2021
- Supervise and lead associates.
- Maintain relations with vendors.
- Solve critical issues.
- Cash handling and paperwork.
- Cook and prepare food in the kitchen.
- Maintain the quality of the store.
Overnight Member Representative
Planet Fitness
08.2019 - 10.2020
- Accommodate members with questions and concerns.
- Offer tours and spread knowledge about the company and its benefits.
- Maintain the cleanliness of the gym.
Cashier/Sales Associate
Braums Ice Cream and Dairy
08.2016 - 08.2019
- Help customers find specific products, answer questions and offer product advice.
- Operate the cash register, collect payments and provide accurate change.
- Resolve issues with cash registers, card scanners and printers.
- Learn the roles of other departments to provide coverage and keep the store operational.
- Train new team members in cash register operation, stock procedures and customer service.
Education
Front & Backend Web Development
Atlas School
Tulsa, OK12-2026
Graduate Certificate - Photographic, film, & Video Technology
Tulsa Technology Center
Owasso, OK08-2018
High School Diploma - undefined
Bixby High School
Bixby, OK05-2018
Skills
- Customer Relations
- Staff Supervision
- Employee Scheduling
- Inventory Management
- Data Entry / SEO
- Photoshop / Canva
- Responsive design
- Visual Studio / GitHub
Interests
Timeline
Customer Service Representative
Hometown Services/Airco (Allied and B&B)
10.2023 - Current
Patient Ambassador
Sono Bello – Laser Liposuction/Body Contouring
05.2023 - 09.2023
Executive Assistant / Call Center Sales Representative
Thrive Time / Elephant in the Room
06.2022 - 05.2023
Dental Assistant
Aspen Dental
05.2021 - 06.2022
Overnight Member Representative
Planet Fitness
08.2019 - 10.2020
Assistant Marketing Manager
Kum & Go
01.2019 - 05.2021
Cashier/Sales Associate
Braums Ice Cream and Dairy
08.2016 - 08.2019
High School Diploma - undefined
Bixby High School
Front & Backend Web Development
Atlas School
Graduate Certificate - Photographic, film, & Video Technology
Tulsa Technology Center