Arielle Wilson
Portland
Summary
Professional hospitality leader prepared for Front of House Manager role. Skilled in team collaboration, customer service, and conflict resolution. Strong focus on achieving results and adapting to changing needs. Reliable, approachable, and effective in managing staff and ensuring exceptional guest experiences.
Overview
8
8
years of professional experience
Work History
Front of House Manager
Dogtopia
10.2024 - 01.2025
- Oversaw front-of-house operations, including customer interactions and scheduling
- Acted as the primary receptionist, managing phone and email inquiries with professionalism
- Handled reservations, processed payments, and maintained accurate records
- Provided excellent customer service by addressing client needs and resolving issues efficiently
- Ensured cleanliness and organization of the reception area to maintain a welcoming environment
Bookkeeper
Elemental Energy
06.2022 - 10.2024
- Processed accounts payable invoices to ensure accurate and timely payments
- Prepared journal entries and reconciled vendor statements to resolve discrepancies
- Maintained accurate documentation and organized accounts payable files
- Assisted in month-end closing activities and collaborated with internal teams to address payment inquiries
Specialty Sales Executive Manager
Target
01.2017 - 05.2022
- Led a team of 50+ employees to achieve sales and operational goals
- Applied expertise in guest service fundamentals to create a guest-first culture
- Managed department sales trends, inventory, pricing, and promotions strategies
- Developed, coached, and retained team members while conducting interviews and evaluations
Education
High School Diploma -
Winter Springs High School
Winter Springs, FL05.2016
Skills
- Guest Services
- Reservation Management
- Food Service
- POS Systems
- Team Leadership
- Employee Development
- Sales Management
- Accounts Payable/Receivable
- Reconciliation
- Journal Entries
- Communication
- Multitasking
- Time Management
- Organizational Skills
- Trello
- Slack
- Microsoft Office Suite
Timeline
Front of House Manager
Dogtopia
10.2024 - 01.2025
Bookkeeper
Elemental Energy
06.2022 - 10.2024
Specialty Sales Executive Manager
Target
01.2017 - 05.2022
High School Diploma -
Winter Springs High School
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