Ariel N. Burgess
Chicago,Illinois
Summary
I am seeking a position in health care through Medical Assistant. In achieving this, I have shown myself to be self-motivated, committed and determined in achieving goals. have also demonstrated negotiating and organizing skills, a firm sense of responsibility and capacity to work hard under pressure. Being able to possess excellent verbal and written communication skills as well as being able to relate to a wide range of people, as proven by varied work experiences: in hospitality work, laboratory work and patient care.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
AT&T
Chicago, IL
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Mail Carrier
United States Post Office
Des Plaines, IL
04.2019 - Current
- Distributed mail on foot to residences and businesses, delivering to approximately 300 customers per shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Updated routes based on weather and road conditions in real time to decrease delivery times.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Receptionist
AmericasBest
Chicago, IL
06.2018 - 04.2019
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Resolved customer problems and complaints.
Dietary Aide
Loyola University Medical Center
Maywood, IL
04.2017 - 06.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Distributed food during busy peak periods to drive customer satisfaction.
Security
Whalen Security
12.2013 - 03.2017
- Secure the premises and personnel by patrolling the surrounding property
- Properly monitoring surveillance equipment; inspecting buildings, equipment, access points and permitting entry
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures
- Restraining trespassers if any shall occur.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Conducted regular patrols of key areas to spot and control security concerns.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Toll Collector
Harris County Toll Road
08.2011 - 12.2013
- Assists coworkers in all aspects of daily shift task, including customer relations, money control, procedural tasks and paperwork, as well as disturbing breaks
- Maintains both individual and shift sales and manage daily shift floor coverage
- Provide training to all new toll associates
- Regularly provides security & loss prevention
- Oversees toll collector’s sales tracking results and provides performance coaching
- Maintain maintenance of troll booths
- Accountable for safe and timely opening and closing of the toll booth.
Research Intern
Doctor’s Clinic
12.2010 - 02.2011
- Prioritize patient daily care according to acuity
- Scheduling patients
- Maintain and set up patient rooms
- Performed receptionist duties such as greeting patients, reviewing laboratory request sheets, informing patients of additional instructions, responding to question, checking patients out, and various computer functions as needed related to processing specimens
- Performed clerical duties including: Recording of daily specimen’s volumes, maintaining supplies of patient questionnaires and filing.
Education
American Red Cross -
Professional Career Institute
07.2011
TX CPR for Healthcare Professionals Certification certificated, Medical Assistant -
Professional Career Institute
Houston Tx07.2021
Skills
- Excellent time management skills
- Customer-oriented and dependable
- Superlative leadership and training skills
- Ability to prioritize and multi-task on regular basis
- Urinalysis
- Checking Vitals
- Autoclave sterile procedure
- Electrocardiogram
- Injections
- Understanding Customer Needs
- Team-Oriented and Cooperative
Timeline
Customer Service Representative
AT&T
10.2021 - Current
Mail Carrier
United States Post Office
04.2019 - Current
Receptionist
AmericasBest
06.2018 - 04.2019
Dietary Aide
Loyola University Medical Center
04.2017 - 06.2018
Security
Whalen Security
12.2013 - 03.2017
Toll Collector
Harris County Toll Road
08.2011 - 12.2013
Research Intern
Doctor’s Clinic
12.2010 - 02.2011
American Red Cross -
Professional Career Institute
TX CPR for Healthcare Professionals Certification certificated, Medical Assistant -
Professional Career Institute