Aries Parra
Dallas
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
18
18
years of professional experience
Work History
Server/ Bartender
Applebee's Grill + Bar
El Paso
07.2024 - 10.2025
- Resolved guest complaints promptly, improving overall guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Processed money transactions accurately, ensuring compliance with cash handling procedures.
- Greeted customers, addressed inquiries, and recommended specials to boost sales.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server/Bartender
Chili's Bar and Grill
El Paso
02.2023 - 07.2024
- Delivered exceptional customer service in fast-paced dining environment to enhance guest experience.
- Trained new servers on menu knowledge and service procedures to ensure consistent service quality.
- Maintained cleanliness and organization of dining area throughout shifts to create welcoming atmosphere.
- Delivered outstanding customer service during peak hours to enhance guest satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server/ Bartender
American Cruise Lines
Guilford
10.2022 - 02.2023
- Provided exceptional service to high volume of daily customers.
- Delivered excellent customer service, contributing to high levels of guest satisfaction.
- Assisted guests with menu selections and special dietary needs.
- Took and processed customer orders accurately and promptly to improve service efficiency.
- Resolved guest complaints efficiently to enhance satisfaction levels.
- Ensured cleanliness and organization of dining areas to enhance guest experience during shifts.
- Operated POS terminals to input orders, split bills, and calculate totals.
Front Desk Agent
Hilton Garden Inn Hotel
El Paso
03.2022 - 10.2022
- Greeted guests warmly upon arrival at the hotel.
- Managed guest check-ins and check-outs efficiently.
- Handled reservations using property management software effectively.
- Coordinated with housekeeping to maintain room readiness.
- Processed payments and maintained accurate cash drawer balance.
- Maintained a clean and organized front desk area consistently.
- Answered phones, responded to inquiries, and took messages.
Certified Trainer
Dennys Restaurant
El Paso
08.2020 - 03.2022
- Delivered engaging training sessions for new team members at Dennys Restaurant.
- Assessed staff performance to identify training needs and opportunities.
- Educating staff on menu items, ingredients, and allergen information.
Server/Restaurant Shift Manager
L&J cafe
El Paso
02.2017 - 08.2020
- Provided excellent customer service in a fast-paced café environment.
- Managed dining area cleanliness and organized table settings efficiently.
- Took accurate food and beverage orders from customers promptly.
Server/ Assistant Manager
Village Inn
El Paso
06.2007 - 02.2017
- Assisted in training new servers on menu items and service standards.
- Coordinated server schedules to ensure optimal staffing levels during peak hours.
- Managed inventory and ordered supplies to maintain efficient operations.
Education
High School Diploma -
Irvin High School
El Paso, TX06-2009
Skills
- Positive guest interactions
- Suggestive selling
- Hospitality service expertise
- Server training
- Customer service
- Complaint resolution
- Staff training
- Menu knowledge
- Cash management
- Food safety
- Upselling techniques
- Professional demeanor
- Multitasking and organization
- Cash handling
- Food running
- POS operation
Timeline
Server/ Bartender
Applebee's Grill + Bar
07.2024 - 10.2025
Server/Bartender
Chili's Bar and Grill
02.2023 - 07.2024
Server/ Bartender
American Cruise Lines
10.2022 - 02.2023
Front Desk Agent
Hilton Garden Inn Hotel
03.2022 - 10.2022
Certified Trainer
Dennys Restaurant
08.2020 - 03.2022
Server/Restaurant Shift Manager
L&J cafe
02.2017 - 08.2020
Server/ Assistant Manager
Village Inn
06.2007 - 02.2017
High School Diploma -
Irvin High School