Ariful Mahid
Saint Albans,NY
Summary
Dedicated front desk professional with expertise in customer service, cash handling, and operational efficiency. Committed to enhancing guest experiences through effective problem-solving and attention to detail.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Front Desk Agent
Courtyard by Marriott
Manhattan Midtown West
06.2026 - Current
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Assisted guests with inquiries, providing information on hotel services and local attractions.
- Handled reservations using property management systems, maintaining accurate booking records.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
Night Auditor
Moxy NYC Downtown
Financial District, NY
11.2025 - 06.2026
- Processed nightly financial reports, ensuring accuracy and compliance with hotel policies.
- Managed front desk operations, providing excellent customer service and resolving guest inquiries effectively.
- Conducted audits of cash drawer transactions to verify completeness and accuracy of daily earnings.
- Coordinated room assignments and prepared reports for housekeeping to maintain operational efficiency.
Night Auditor/GSA
Airway Inn at LaGuardia
East Elmhurst, NY
02.2024 - 11.2025
- Conducted nightly audits of financial transactions and reconciled discrepancies to ensure accuracy.
- Managed front desk operations, providing exceptional customer service during overnight shifts.
- Processed guest check-ins and check-outs efficiently, enhancing overall guest experience.
- Monitored security systems and ensured safety protocols were followed throughout the night.
Education
High School Diploma -
Moulvibazar Govt High School
Moulvibazar, BangladeshSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Auto Clerk PMS
- Fosse PMS
- Stay PMS
- Data Entry
- Microsoft Excel, Words
- Hotel Operations
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Front Desk Agent
Courtyard by Marriott
06.2026 - Current
Night Auditor
Moxy NYC Downtown
11.2025 - 06.2026
Night Auditor/GSA
Airway Inn at LaGuardia
02.2024 - 11.2025
High School Diploma -
Moulvibazar Govt High School