Arihanth Z. Kalaga
Hollister,CA
Summary
Dynamic and motivated team player with a strong passion for delivering exceptional, people-centered experiences. Proven ability to thrive under pressure while adapting swiftly to changing environments, consistently supporting teams with enthusiasm and purpose. Eager to leverage creativity and confidence to make a meaningful impact. Committed to fostering positive relationships and driving success in collaborative settings.
Overview
7
7
years of professional experience
Work History
Tour Guide
Ghost City Tours
Los Angeles, CA
02.2025 - 08.2026
- Walked down Hollywood Blvd and delivered an engaging 1.5 hour tour experience from The Chinese Theater to the Knickerbocker Hotel.
- Shared personal anecdotes and researched fun facts to enhance tour experience beyond scripted content.
- Communicated clearly and professionally while leading guided tours and answering guest questions.
- Provided customer service to large groups in fast paced public environments.
- Gave personal anecdotes and fun facts found through extensive research in addition to a provided script to improvise as we saw fit
- Addressed guest concerns effectively, fostering a welcoming and customer-focused atmosphere.
- Displayed reliability and adaptability while collaborating with team members to enhance communication.
- Conducted engaging historical tours, captivating audiences with storytelling techniques.
- Researched local history and ghost lore to enhance tour authenticity and guest experience.
Creative Marketing Workshop
TomTom
San Jose
08.2019 - 09.2019
- Enhanced customer-centered communication skills to align with corporate objectives
- Analyzed all sales departments and determined their role in TomTom
- Participated in 8+ conferences to gather insights and relay updates to workshop head
- Contributed to website redesign spec project, improving user experience and increasing site traffic.
- Delivered final presentations on customer experience and digital strategy
- Maintained productivity and focus in high-pressure, fast-paced work settings.
Education
Bachelor of Fine Arts - Acting
AMDA College of the Performing Arts
Los Angeles10.2024
Skills
- Patient
- Learner's Mindset
- Interpersonal Communication
- Friendly
- Confident
- Adaptable
- Time Management
- Multitasking
- Customer Care
- Physically Active
- Collaborative
- Public speaking
- Safety consciousness
- Crisis management
- Social perceptiveness
Timeline
Tour Guide
Ghost City Tours
02.2025 - 08.2026
Creative Marketing Workshop
TomTom
08.2019 - 09.2019
Bachelor of Fine Arts - Acting
AMDA College of the Performing Arts