Arii Harmon
Apollo Beach,FL
Summary
Dynamic professional with a robust background in the insurance industry and extensive experience as a Property Claims Adjuster, complemented by distinguished service in the United States Air Force. Over 15 years of insurance expertise, driving strategic initiatives and delivering operational excellence across diverse business environments. Proven ability to align organizational goals with actionable plans while optimizing resource allocation and implementing innovative solutions that enhance productivity, efficiency, and profitability. Recognized for fostering a culture of accountability and continuous improvement. Adept at managing cross-functional teams, overseeing complex projects, and building relationships with key stakeholders to support sustainable growth. Key strengths include strategic planning, performance management, leadership change, and data-informed decision making. Enthusiastically seeking to leverage that expertise in a management role to support organizational transformation, scale operations, and contribute to long-term success.
Overview
20
20
years of professional experience
Work History
Property Adjuster
USAA
Tampa, FL
09.2023 - Current
- As a Property Claims Adjuster, I proactively work within defined guidelines and framework to investigate, evaluate, negotiate, and settle low complexity property insurance claims. I also confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. I embody the key attributes of recognizing and empathizing with our members life events, as appropriate, manage my assigned claims caseload comprised of low complexity claims that require commensurate knowledge and understanding of claims coverage.
- Evaluates property damage claims to determine coverage and liability.
- Conducts comprehensive inspections reviews to assess damages and verify repair estimates.
Senior Loan Processor/Jr Underwriter
LoanDepot
Tampa, FL
01.2020 - 07.2023
- As a Sr Processor I managed an average monthly pipeline of 80 loan files for FHA, VA, and conventional loan programs. Using loan origination software I calculated income accurately for various borrower types. I also reviewed and verified all loan documents to ensure compliance with local, state, and federal regulations.
Mortgage Specialist/Loan Officer Associate
USAA
Tampa, FL
04.2018 - 12.2019
- As a Mortgage Specialist/Loan Officer Associate at USAA, I managed an active pipeline of 35-50 loans daily, ensuring on-time closing for clients. I proficiently processed mortgage loan documents and provided exceptional customer service, serving as the primary contact for borrowers, originators, and agents. I successfully resolved routine title issues and maintained clear and effective communication with all parties involved in the loan process.
- Analyzed loan applications to ensure compliance with regulations and internal policies.
- Guided clients through mortgage processes, providing tailored advice to meet individual financial needs.
Multi Product Sales Agent
Progressive Insurance
Tampa, FL
06.2014 - 01.2018
- As a Multi Product Sales Agent at Progressive Insurance, I was responsible for selling over 100 insurance policies per month, maintaining a customer satisfaction rating of 95%, and handling an average of 50 inbound customer inquiries daily. I also successfully upsold additional coverage to 30% of customers, resulting in a 20% increase in policy revenue.
Frontline Supervisor
United States Air Force
San Antonio, TX
05.2006 - 06.2014
- As an Enlisted Non - Commissioned Officer in the United States Air Force I managed and was accountable for junior airman and teams, responsible for serving the mission.
- Developed and engaged airman through regular coaching and feedback to deliver mission critical results.
- Executed process improvements, and provided feedback on processes, and lead organizational process changes.
- Drove execution of operational risk management, regulatory compliance training, policies, and procedures.
- Was responsible for ongoing coaching and driving awareness for airman to understand how their work and contributions supported the overall mission.
- Developed conditions for success removing obstacles, fostering change
- Was responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and framework.
- Led cross-functional teams to streamline workflow processes and improve service delivery.
- Developed and implemented operational protocols to enhance workplace efficiency.
- Conducted regular training sessions to elevate staff expertise and operational standards.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Education
Bachelor of Science - Crisis & Disaster Management
Everglades University
Tampa, FL06-2027
Skills
- Complex Claims Settlement
- Risk Assessment
- Customer Service
- Regulatory Compliance
- Team leadership
- Decision-making
- Relationship building
- Cross-functional teamwork
- Project planning
- Staff development
- Policy implementation
- Coaching and mentoring
Timeline
Property Adjuster
USAA
09.2023 - Current
Senior Loan Processor/Jr Underwriter
LoanDepot
01.2020 - 07.2023
Mortgage Specialist/Loan Officer Associate
USAA
04.2018 - 12.2019
Multi Product Sales Agent
Progressive Insurance
06.2014 - 01.2018
Frontline Supervisor
United States Air Force
05.2006 - 06.2014
Bachelor of Science - Crisis & Disaster Management
Everglades University