Delynsi Che
Biloxi,MS
Summary
Experienced Property Adjuster with extensive experience in assessing property damage and estimating repair costs, leading to optimal settlement negotiations. Proficient in interpreting complex insurance policies and determining coverage limits, resulting in consistently fair claim outcomes. Demonstrated strengths in analytical thinking and effective communication have fostered strong client relationships and satisfied company standards. Recognized for leadership in training initiatives for CAT onboarding and streamlining the claims process.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Adjuster
EP Claim Services
09.2022 - Current
- Investigated and evaluated property damage claims, determining coverage and extent of loss.
- Gathered evidence such as witness statements, medical records, police reports and accident reconstructions.
- Advised claimants on their rights under the policy provisions and applicable laws.
- Investigated, analyzed and evaluated complex insurance claims to determine coverage and liability.
- Negotiated settlements with claimants, attorneys and other parties.
- Advised management regarding trends in litigation costs or settlement values.
- Performed quality control reviews of claims files prior to closure.
- Routinely Managed 50+ claims weekly with values ranging up to $400,000
- Conducted needs assessments to determine appropriate training content and methods for claims staff.
- Provided feedback on performance of new hires during their training period.
- Created detailed job aids, user manuals, and other materials to support the learning process.
- Analyzed data from post-training evaluations and suggested improvements for future classes.
- Reviewed existing policies, procedures, and regulations pertaining to claims handling.
- Attended mediations, arbitrations or other hearings as needed.
Independent Adjuster
Pilot Catastrophe
01.2021 - 09.2022
- Interpreted complex policy language and applied it to individual claims circumstances.
- Reviewed insurance policies, endorsements and riders to determine coverage for claims.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
Education
High School Diploma -
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Damage assessment
- Property inspection
- Insurance regulations
- Policy interpretation
- Claims investigation
- Accident scene investigations
- Casualty and property loss
- Property adjusting
- Customer service
- Quality control
- Evidence reviews
- Claims negotiation
- Legal proceedings
- Claims investigations
- Team collaboration
- Xactimate Handling
- Mediation Attendance
- Large Loss claim handling
- Claim Handling up to 400k
- Negotiate for settlement with third parties
Certification
- GA
- LA
- TX
- AL
- FL
- SC
- NC
- MS
- MI
- IL
Timeline
Property Adjuster
EP Claim Services
09.2022 - Current
Independent Adjuster
Pilot Catastrophe
01.2021 - 09.2022
High School Diploma -
Mississippi Gulf Coast Community College
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