Sharlene Falls
McDonough,GA
Summary
Experienced Business Analyst and Adjuster with a strong focus on customer service, time management, and service coordination. Demonstrates over 15 years of relevant experience and exceptional analytaical abilities. Seeks a similar position within a growing customer-focused industry.
Overview
22
22
years of professional experience
Work History
Property Adjuster
Allstate Insurance Company / Pilot Catastrophe Svc
08.2004 - Current
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Performed 100+ field investigations of damaged properties every month.
- Scoped and photographed properties for defects and damage.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Property Adjuster
JG Smith & Associates
08.2010 - 07.2014
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Claims Adjuster
The Claims Solution
03.2006 - 05.2008
- Prepared summaries of damage, payments, and policy coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles. Gene
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Documented all investigation activity and presented reports to management.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
Business Analyst
Access Insurance Holdings
07.2002 - 08.2004
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Performed gap analysis to identify areas of improvement.
- Developed and implemented data governance policies and procedures.
- Collaborated with stakeholders to identify business needs and data sources.
Education
Ph.D. - Strategic Communication
Regent University
Virginia Beach, VA05.2026
Master of Arts - Film & Television
Regent University
Virginia Beach, VABachelor of Arts - Film & Television
Georgia State University
Atlanta, GASkills
- Damage Assessment
- Policy Interpretation
- Property Inspection
- Technical knowledge
- Claims Investigation
- Settlement Negotiations
- Team Collaboration
- Valuation knowledge
- Policy investigations
- Decision-Making
- Client Interviewing
Affiliations
- NAACP
- United States Marine Corps Veteran
- Veterans in Media & Entertainment
- National Association of African American Studies
Timeline
Property Adjuster
JG Smith & Associates
08.2010 - 07.2014
Claims Adjuster
The Claims Solution
03.2006 - 05.2008
Property Adjuster
Allstate Insurance Company / Pilot Catastrophe Svc
08.2004 - Current
Business Analyst
Access Insurance Holdings
07.2002 - 08.2004
Ph.D. - Strategic Communication
Regent University
Master of Arts - Film & Television
Regent University
Bachelor of Arts - Film & Television
Georgia State University
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