MARY CURRIE
FORT WORTH,TX
Summary
Licensed Independent Adjuster with expertise in claims investigation and negotiation, honed at Pilot Catastrophe Svc, Inc. Proven ability to analyze coverage and prepare detailed reports, ensuring prompt settlements. Adept at delivering exceptional customer service while maintaining accuracy in documentation. Committed to achieving client satisfaction through effective communication and thorough investigations.
Overview
12
12
years of professional experience
Work History
Independent Adjuster
Pilot Catastrophe Svc Inc
Fort Worth, TX
08.2017 - Current
- Reviewed insurance policies, endorsements and riders to determine coverage for claims.
- Documented claim files, prepared detailed reports of findings, and recorded all activities related to each claim.
- I virtually inspected vehicles for damages, prepared estimates for damages seen, and reviewed estimates for possible supplements.
- Worked closely with repair facilities and contractors to ensure quality repairs for policyholders.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
Independent Adjuster
Independent Adjuster
Fort Worth, TX
07.2017 - Current
- Visited sites of accidents or disasters to collect information relevant to the case.
- Obtain photos, per the app, of the damaged vehicle, motorcycle, or photos of the exterior/interior of the property, as well as photos of the crop, deliver/pick up documents, or whatever the needs of the client.
- Completed required investigations on referred files within established timeframes.
Enrollment Specialist
TTEC Teletech
Ennis, TX
08.2019 - 09.2019
- Enroll customers into a Medicare plan that best fits their needs.
- Send out benefit information to members who request it or are new to the plan.
Inside Auto Claims Adjuster
AWC ECTA
Irving, TX
03.2017 - 07.2017
- Identified needs of customers promptly and efficiently.
- Documented and communicated claim activity to clients.
- Reserved alternate transportation for the client.
- Communicated with the preferred repair facility to obtain an estimated date of completion.
Adjuster Assistant
Worley
Irving, TX
10.2016 - 11.2016
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Entered content data into databases accurately and efficiently.
Licensed Insurance Sales Agent/Member Service
None Selected
08.2015 - 03.2016
- Taking inbound calls from Medicare Advantage (HMO, PPO, SNP, PFFS) customers to Enroll into plans, Renew plans, Account updates, Researching benefits, claims, providers, and other concerns for the customer
- Coordinating with other departments to ensure all customer needs have been addressed
- Documenting all calls in call tracking systems
- Using numerous computer systems to research and document data
Independent Contractor
Pronto Courier Service
Arlington, TX
12.2014 - 06.2015
- Responsibilities include picking up packages and delivering them to different locations, and obtaining signatures for packages.
Customer Service Rep/ Work at Home CSR
Broad-Path Healthcare Solutions
09.2013 - 12.2014
- Taking inbound calls from Medicare Advantage (HMO, PPO) customers to enroll in plans, renew plans, update accounts, research benefits, claims, providers, and other concerns for the customer.
- Coordinating with other departments to ensure all customer needs have been addressed.
- Documenting all calls in call-tracking systems.
- Using numerous computer systems to research and document data.
Independent Contractor
Amazon Flex
Fort Worth, TX
03.2013 - 09.2013
- Pick up and carry messages, documents, packages, and other items between offices or departments within an establishment, or to other businesses.
- Plan and follow the most efficient routes for delivering goods.
- Make sure deliveries are on time and in good condition.
Customer Service Advocate
Connextions Inc
Irving, TX
10.2012 - 03.2013
- Traditional Mail Service (PDP) places prescription orders via phone for inbound calling customers, puts in fax orders to customers' physicians to obtain new or refill prescriptions, takes payments over the phone, acts as a lead, deescalates irate customers, and mentors other CSAs.
Education
Independant Claims Adjuster - Insurance And Risk Management
AAA Trainging Unlimited
Irving, TX04-2016
High School Diploma -
McClure Sr. High
Florissant, MO06-1989
Skills
- Claims investigation
- Coverage analysis
- Claim documentation
- Negotiation skills
- Report preparation
- Customer service
References
References available upon request.
Hobbies and Interest
- Serve the less fortunate
- Leader of Fellowship Group
- Co-Facilitated spiritual worthiness for women workshop
Timeline
Enrollment Specialist
TTEC Teletech
08.2019 - 09.2019
Independent Adjuster
Pilot Catastrophe Svc Inc
08.2017 - Current
Independent Adjuster
Independent Adjuster
07.2017 - Current
Inside Auto Claims Adjuster
AWC ECTA
03.2017 - 07.2017
Adjuster Assistant
Worley
10.2016 - 11.2016
Licensed Insurance Sales Agent/Member Service
None Selected
08.2015 - 03.2016
Independent Contractor
Pronto Courier Service
12.2014 - 06.2015
Customer Service Rep/ Work at Home CSR
Broad-Path Healthcare Solutions
09.2013 - 12.2014
Independent Contractor
Amazon Flex
03.2013 - 09.2013
Customer Service Advocate
Connextions Inc
10.2012 - 03.2013
Independant Claims Adjuster - Insurance And Risk Management
AAA Trainging Unlimited
High School Diploma -
McClure Sr. High
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