Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Thomas

Florissant,MO

Summary

Trustworthy and dependable, service-oriented Adjuster, skilled at applying creative approaches to solving complex issues. Positive and upbeat team-player with comprehensive knowledge eager to contribute to the challenging Insurance Claim Examiner environment. Excellent communication and prioritization skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Independent Adjuster

The Best Claims Solutions
02.2023 - Current
  • Expedited claim resolution times with prompt onsite inspections after receiving new assignments from supervisors or dispatch centers.
  • Affirmed or denied coverage of claims based on facts and policy terms and conditions, developing information necessary to make advance, partial and final payments when appropriate.
  • Kept electronic claim files properly documented with accurate, clear and timely information and reports reflecting adjustment activities and substantiating any payments made.
  • Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
  • Traveled to on-site locations of loss on scheduled or sudden notice, addressing phone-recorded statements, securing photos and measurements and documenting scope of property damage.
  • Prepared summaries of damage, payments, and policy coverage.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • CAT claims, Daily Claims
  • Experience in handling claims with Public Adjusters and contractors.
    Proficient in Xactimate (all versions) and sketch.
    Strong Industry Related Construction Knowledge with experience in water and fire mitigation and mold remediation.
    With social adaptability, able to excel in all aspects of working with diverse client base.
  • Claim owner to 80 plus claims
  • Directed claims negotiations within allowable limit of $20,000.00 and supported successful litigations for advanced issues.

Property Preservation Manager

Safeguard Properties
04.2022 - 02.2023
  • Improved property conditions by conducting regular inspections and addressing maintenance issues promptly.
  • Enhanced tenant satisfaction through timely resolution of concerns and effective communication with property owners.
  • Streamlined property management processes by implementing new software systems for tracking work orders and maintenance requests.
  • Reduced vacancy rates by marketing available properties effectively, attracting high-quality tenants.
  • Managed diverse portfolio of residential and commercial properties, maintaining strong relationships with both owners and tenants.
  • Ensured timely rent collection through proactive follow-ups and implementation of efficient payment systems.
  • Coordinated repair projects with contractors, ensuring completion within budget and on schedule.
  • Conducted thorough background checks on prospective tenants to mitigate risks associated with non-payment or lease violations.
  • Assisted in acquisition process for new properties by providing expert analysis of potential investments'' viability.
  • Provided comprehensive training to newly hired staff members to uphold high standards of service excellence across all managed properties.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Completing 5 to 6 inspections per day

Mutual Fund Specialist

Wells Fargo Advisors (WFA)
03.2020 - 04.2022
  • Handle complex duties Processing, reconciling, researching, resolving cash and security transactions
  • Daily and weekly audit to ensure cash and security transactions are in compliance
  • Administering cash and securities
  • Perform various operational tasks on complex securities that require general knowledge of unit functions and systems
  • Receive direction from leaders and exercise independent judgement while developing knowledge to understand function, policies, procedure, and compliance requirements
  • Interact with internal and external customers to follow up on incomplete transactions
  • Review time sensitive documents.

Independent Property Inspector

CIS Inspection Services
01.2018 - 03.2020
  • Responsible for responding to inquiries and complaints on more complex products/services from premier customers
  • Resolving complex inquiries and complaints from internal and external customers and upon escalation
  • Providing guidance and assistance to less experienced representatives with on spot and or via telephone
  • Providing training on policies and procedures along with new or enhanced services and procedural changes
  • Identified critical property issues early, enabling clients to address concerns promptly and avoid costly repairs.
  • Enhanced inspection efficiency by utilizing cutting-edge technology and software in property assessments.
  • Collaborated with real estate agents and homeowners to schedule inspections at convenient times, minimizing disruptions to clients'' schedules.
  • Developed comprehensive reports with clear recommendations, facilitating informed decision-making by clients.
  • Gathered data, physical samples and photographic evidence of alleged issues.
  • Increased client satisfaction by providing exceptional customer service and promptly addressing inquiries.
  • Streamlined communication channels, effectively collaborating with internal and external partners.
  • Managed multiple concurrent projects effectively, prioritizing tasks based on deadlines and client needs to ensure timely delivery of services.

Claims Review Analyst

Acceptance Now
05.2015 - 12.2017
  • Managed and reviewed property claims both commercial and residential for wind, hail, fire, water damage, and vandalism perils
  • Evaluated information to determine coverage and total value of claim
  • Processed payments and determined appropriate reserves
  • Submitted claims within established guidelines for commercial and personal lines clients and followed up on status of all claim files with clients
  • Identified subrogation claims and initiated appropriate action.
  • Streamlined claims review process for increased accuracy in fraud detection.
  • Reduced claim resolution times through thorough documentation and efficient workflow management.
  • Strengthened customer relations by providing timely and accurate claim status updates.
  • Collaborated with cross-functional teams to resolve complex claims issues efficiently.
  • Achieved high levels of customer satisfaction through empathetic listening and effective problem-solving during claims review process.

Managing Agent

Acceptance Insurance
11.2014 - 05.2015
  • Assess customer needs and advise clients of coverage options
  • Quotes, pricing, complete sales process
  • Develop and maintain customer relationships with business partners around community
  • Perform outside marketing activities to generate company sales, business 2 business, dealers
  • Receive and respond to all customer inquiries and complaints
  • Request any missing info and follow up with customers
  • Answer phone in prompt, professional, courteous manner
  • Preparing reports such as KPI, Marketing, Schedules
  • Train and develop Insurance Agents regarding standard operating procedures and strong sales presentation
  • Supervise daily functions effectively recommend disciplinary action or training as circumstances warrant
  • Following up routinely with customers
  • On all open or unresolved issues including lapsed customers.

Education

Associate of Arts -

Forrest Park Community College
St Louis, MO
05.2012

Skills

  • Property Inspection
  • Policy Interpretation
  • Claims Investigation
  • Damage Assessment
  • Claims Processing
  • Automobile claims specialist
  • Casualty and property loss
  • CCC Reports
  • Property Damage Assessment

Certification

  • TX All Lines Adjuster License
  • Property and Casualty License
  • Life and Health Insurance

Timeline

Independent Adjuster

The Best Claims Solutions
02.2023 - Current

Property Preservation Manager

Safeguard Properties
04.2022 - 02.2023

Mutual Fund Specialist

Wells Fargo Advisors (WFA)
03.2020 - 04.2022

Independent Property Inspector

CIS Inspection Services
01.2018 - 03.2020

Claims Review Analyst

Acceptance Now
05.2015 - 12.2017

Managing Agent

Acceptance Insurance
11.2014 - 05.2015

Associate of Arts -

Forrest Park Community College

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Jasmine Thomas