CASEY RHODES
Sylmar,CA
Summary
Meticulous and deadline-driven Independent Adjuster with 15+ years of experience in property & commercial claims processing, property inspection, and emergency repair coordination. Proficient in Xactimate and CoreLogic, with advanced knowledge of appraisal claims and case law. Proven track record of successfully negotiating large loss repair estimates and settling complex claims, while solving problems timely.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Independent Adjuster
Self Employed
10.2024 - Current
- Independent Adjuster for 100+ catastrophe claims - Hurricane Milton
- Field Adjust non-catastrophic property and commercial claims
- Streamline communication channels between policyholders and insurance carriers by serving as a liaison throughout the claims process.
SR Claims Resolution Specialist II, Large Loss Field
Liberty Mutual Safeco Insurance
06.2022 - 10.2024
- Adjusted high exposure property claims up to $750,000
- Field inspected high severity losses, sketch property, estimate repairs and issue settlement
- Negotiated large loss repair estimates with contractors
- Utilized advanced analytical skills to identify inconsistencies or discrepancies in claims documentation.
- Ensured compliance with industry regulations and company policies by staying up-to-date on relevant guidelines.
Large Loss SR Claims Adjuster
Progressive Home Insurance
06.2021 - 05.2022
- Investigated, determined coverage of loss and adjust all elements of high exposure property claims
- Worked with Progressive network contractors for re-inspections and comparative estimates
- Explained coverages to policyholder, assist with itemization of damages, emergency repairs, and ALE
- Worked with and coordinate services with various vendors such as contractors, emergency repair, cleaning services, and various replacement services
- Referred claims to SIU where appropriate and assist SIU team with investigation
- Independently and remotely adjusted an inventory of 60+ claims of high complexity and exposure
Complex SR Claims Adjuster
Progressive Home Insurance
05.2019 - 06.2021
- Investigated and evaluated Complex Claims to determine coverage with a concentration of claims handled in Florida and Texas
- Negotiated and settled attorney and public adjuster represented property claims along with claims with Assignment of Benefit contracts
- Maintained accurate and current claim file documentation throughout the lifecycle of all claims
- Responsible for all correspondence to include but not limited to settlement letters, declination letters, Reservation of Rights, Civil Remedy Notice responses, and SPOL responses and releases
- Effectively utilized Alternative Dispute Resolution methods of Mediation and Appraisal
- Contributor in round table discussions and brainstorm sessions to analyze and resolve high exposure claims
- Effectively communicated with insured counsel and defense counsel to manage pre-suit files including but not limited to attending mediations, suit conferences, and petitions to compel appraisal
- Mentor new employees on daily claims tasks and functions
Independent Adjuster
Self Employed
01.2017 - 05.2019
- Independent Adjuster for 250+ catastrophe claims - Hurricane Irma and Florence
- Field Adjusted non-catastrophic property and commercial claims
- Carriers included CSAA, Great American, CSE, Kemper and The Hartford in Central and Northern California
- Adjusted mid to high level property claims for all perils
- Reviewed claims, interpret policy and determine coverage for Universal North American, United Property & Casualty Insurance Company
- Handled commercial claims; field inspection, estimate, coverage determination
- Improved workflow efficiency by maintaining organized records of all claim-related documents, photos, and correspondence.
Claims Adjuster III
ICA, LP
06.2012 - 12.2016
- Reviewed 500+ claims, interpreted policy and determined coverage for American Family, Kemper, The Hartford, Ameriprise, Geovera, and Acuity
- Communicated with insureds, employers, agents, and vendors
- Reported any possible salvage or subrogation to the carriers
- Created a training program for examining American Family Insurance Company homeowners, commercial and farm/ranch claims
- Maintained an understanding of related state laws, anti-fraud compliance requirements
- Exceeded Quality and Production standards for claims within the Service Level Agreements
- Field Adjusted 100+ property claims for Kemper and The Hartford in Central and Northern California
- Examined claims forms and other records to determine insurance coverage.
Independent Adjuster
Self Employed
11.2008 - 06.2012
- Desk Adjusted 250+ supplement/dispute resolution claims for Travelers Insurance, USF&G, and Citizens Property Insurance Company
- Desk Adjusted 350+ Appraisal claims for Citizens Property Insurance Company
- Field Adjusted non-catastrophic daily claims for Kemper in Central and Southern California
- Achieved efficient claims processing by conducting thorough investigations and accurate documentation of property damage.
Education
Associate of Arts -
Mesa Community College
Mesa, AZSkills
- Extensive property construction knowledge
- Xactimate and CoreLogic proficient
- Advanced knowledge of appraisal claims and interpretation of case law
- Claims investigation
- Damage assessment
- Property inspection
- Policy interpretation
- Multitasking and organization
Certification
- State of Florida Independent Adjuster - All Lines License, P013860
- State of North Carolina Independent Adjuster - All Lines License, 8642204
- American Family Certified - Property, Commercial and Farm Ranch
Timeline
Independent Adjuster
Self Employed
10.2024 - Current
SR Claims Resolution Specialist II, Large Loss Field
Liberty Mutual Safeco Insurance
06.2022 - 10.2024
Large Loss SR Claims Adjuster
Progressive Home Insurance
06.2021 - 05.2022
Complex SR Claims Adjuster
Progressive Home Insurance
05.2019 - 06.2021
Independent Adjuster
Self Employed
01.2017 - 05.2019
Claims Adjuster III
ICA, LP
06.2012 - 12.2016
Independent Adjuster
Self Employed
11.2008 - 06.2012
Associate of Arts -
Mesa Community College
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