ZACHARY Burks

Skilled in document management and fostering positive relationships, I significantly enhanced client retention at Pilot Catastrophe Allstate by leveraging my expertise in property damage assessment and empathetic communication. My proactive approach to identifying inefficiencies and commitment to continuous professional development have been pivotal in achieving superior claim resolution outcomes. Experienced with assessing and evaluating insurance claims with precision and fairness. Utilizes strong analytical skills to ensure accurate and timely resolutions. Track record of effective communication and problem-solving in high-stakes environments. Developed expertise in claims assessment and customer service within fast-paced insurance environment, now seeking to transition into new field. Demonstrated skills in data analysis and effective communication, ensuring accurate and efficient claim resolutions. Looking to leverage these transferrable skills in new and challenging role. Knowledgeable [Desired Position] with background in effectively resolving claims and ensuring client satisfaction. Proven track record in accurately assessing damage and coordinating settlements, contributing to streamlined operations. Demonstrated capability in critical thinking and effective communication during high-pressure situations. Offering detail-oriented mindset and strong analytical skills, eager to learn and develop in insurance claims sector. Brings ability to understand insurance policies and analyze data, ensuring accurate and fair assessments. Ready to use and develop customer service and problem-solving skills in Desk Adjuster role. Insurance professional with solid background in claims management and resolution. Adept at analyzing complex situations and providing clear, fair settlements that meet both client and company standards. Known for collaborative spirit and unwavering commitment to achieving team goals and adapting to evolving challenges. Positive, analytical thinker with strong problem-solving abilities and proactive approach to resolving issues. Understanding of insurance policies and claims processing, with solid skills in data analysis and customer service. Dedicated to achieving accurate assessments and contributing to organizational success through effective claim resolutions. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

• Licensed Independent Insurance Adjuster – Texas Department of Financial Services or equivalent regulatory body where licensing is required by the state.
• Xactimate Certification Levels 1-3 – Xactware Solutions Inc., important software certification for property claim adjusters.
• HAAG Certified Roof Inspector-Residential and Commercial Roofs (HCI-R/C) – Haag Education LLC, crucial for adjusters assessing roofing damage.
• Certified Insurance Fraud Investigator (CIFI) - International Association of Special Investigation Units.