Summary
Overview
Work History
Education
Skills
Certification
Licenses
Languages
Timeline
Generic

Tammie Harrison

Hitchcock,TX

Summary

Dynamic Inside Desk Adjuster with proven expertise at Pilot Catastrophe, excelling in claims analysis and customer communication. Consistently surpassed performance metrics, enhancing customer satisfaction and retention. Skilled in negotiating settlements and verifying coverage, leveraging software like CCC One to streamline processes and ensure compliance.

Offering detail-oriented mindset and strong analytical skills, eager to learn and develop in insurance claims sector. Brings ability to understand insurance policies and analyze data, ensuring accurate and fair assessments. Ready to use and develop customer service and problem-solving skills in Desk Adjuster role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Inside Desk Adjuster

Pilot Catastrophe
06.2025 - 07.2025
  • Assisted in evaluating claims for accuracy and compliance with company policies.
  • Collaborated with team members to process claims efficiently and effectively.
  • Manage an average of 60-70 auto claims weekly, from initial contact through final settlement.
  • Investigate loss details, verify coverage, and determine reparability using supporting evidence (photos and videos).
  • Collaborate with repair facilities and external vendors to ensure accurate damage estimates and prompt repairs.
  • Negotiate settlements within authority limits while maintaining customer satisfaction and company guidelines.
  • Determine actual cash value using CCC One and comparable market date.
  • Communicate coverage decisions, explain settlement process, and guide customers through title transfer and salvage release.
  • Utilize estimating and claims management software (CCC One, Mitchell, NextGen) to document claim activity and correspondence.
  • Consistently exceed key performance metrics, including cycle time and customer satisfaction scores

Inside Desk Adjuster

Pilot Catastrophe
06.2024 - 11.2024
  • Reviewed and processed claims to ensure compliance with company policies and regulations.
  • Collaborated with policyholders to gather necessary documentation for claim assessments.
  • Manage an average if 60-70 claims weekly, from initial contact thorough final settlement.
  • Investigates loss details, verify coverage, and determine reparability using supporting evidence (videos and photos).
  • Collaborate with repair facilities and external vendors to ensure accurate damage estimates and prompt repairs.
  • Negotiate settlements within authority limits while maintaining customer satisfaction and carrier guidelines.
  • Utilize estimating and claims management software (CCC One, Mitchell, NextGen) to document claim activity and correspondence.
  • Consistently exceed key performance metrics, including cycle time and customer satisfaction scores.
  • Determine actual cash value using CCC One and comparable market data.
  • Communicate coverage decisions, explain settlement process, and guide customers through title transfer and salvage releases.

Auto Total Loss Adjuster

The Best Claims Solutions
05.2023 - 10.2023
  • Evaluated auto damage claims to determine total loss eligibility and compliance with policy guidelines.
  • Collaborated with clients and insurance representatives to facilitate smooth claim processing and resolution.
  • Reviewed repair estimates to ensure alignment with industry standards and company policies.
  • Utilized industry software to document findings and maintain accurate records of claims assessments.
  • Manage total loss claims from first notice of loss through settlement and salvage disposal, averaging over 100 claims a month.
  • Determine actual cash value CCC One and comparable market data.
  • Communicate coverage decisions, explain settlement process, and guide customers through title transfer and salvage release with empathy.
  • Negotiate settlements with lienholder, policyholders, and third parties within authority limits.

Express Claims Telephone Adjuster

The Best Claims Solutions
10.2021 - 03.2023
  • Assessed claims to determine coverage and eligibility based on policy guidelines.
  • Investigated incidents by collecting statements and evidence to support claim evaluations.
  • Communicated with clients to explain claim procedures and address inquiries effectively.
  • Collaborated with legal teams to gather necessary documentation for dispute resolution.
  • Utilized claims management software to streamline processing and tracking of cases.
  • Reviewed repair estimates and invoices for accuracy in cost assessments.
  • Prepared detailed reports summarizing findings and recommendations for claim resolutions.
  • Adapted quickly to evolving policies and procedures, enhancing workflow efficiency.
  • Maintain accurate claim notes and documentation in systems such as Enterprise Claims Systems.
  • Handle 30 plus incoming calls weekly, assisting customers with new and ongoing auto claims.
  • Verify coverage, record detailed loss statements, and initiate claim investigations.
  • Provide clear guidance on next steps, repair options, and settlement processes.


Education

Adjuster License For The State of Texas - Adjusting

The Adjuster School
Katy, TX
09-2021

Skills

  • Coverage verification
  • Claims analysis
  • Microsoft Office
  • Time management & Tasking
  • Negotiation & Customer Communication
  • Salvage & Title Coordination
  • Regulatory Compliance Knowledge
  • Claims Documentations
  • Customer Retention & Satisfaction
  • Excel

Certification

  • Allstate Auto Certification
  • State Farm Property
  • State Farm Estamatics
  • State Farm
  • American Family Auto
  • NICTA (National Criminal Training Academy)
  • TWIA (Texas Wind Insurance Association)
  • CCC One Training
  • Mitchell Training

Licenses

TX Adjuster license

New Mexico

Louisiana

Georgia

Mississippi

Florida

Oklahoma

Arkansas

Languages

English

Timeline

Inside Desk Adjuster

Pilot Catastrophe
06.2025 - 07.2025

Inside Desk Adjuster

Pilot Catastrophe
06.2024 - 11.2024

Auto Total Loss Adjuster

The Best Claims Solutions
05.2023 - 10.2023

Express Claims Telephone Adjuster

The Best Claims Solutions
10.2021 - 03.2023

Adjuster License For The State of Texas - Adjusting

The Adjuster School

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