Savannah Derke
Oregon,WI
Summary
Detail-oriented Adjuster skilled in claims investigation and damage assessment. Proven ability to collaborate with clients and contractors to deliver timely resolutions and maintain high standards of customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Property Adjuster
AFICS
12.2024 - Current
- Evaluated property damage claims to determine coverage and settlement amounts.
- Conducted on-site inspections to assess damages and gather relevant evidence.
- Collaborated with clients to explain claim processes and resolve inquiries efficiently.
- Documented findings in detailed reports, ensuring compliance with industry regulations.
- Coordinated with contractors and vendors for repairs and mitigation efforts.
- Reviewed policy terms to provide accurate guidance on coverage issues.
- Participated in training sessions to enhance knowledge of industry standards and practices.
- Used Xactimate Software to compile estimates for personal property and structure damage.
Auto Adjuster
AFICS
02.2024 - 12.2024
- Evaluated auto claims to determine liability and appropriate settlement amounts.
- Reviewed repair estimates and coordinated with service providers for accuracy and compliance.
- Conducted thorough investigations of claims, gathering necessary documentation and evidence.
- Communicated effectively with policyholders to explain claim processes and resolve inquiries.
- Managed a high volume of claims efficiently, prioritizing tasks for maximum productivity.
Customer Care Representative
AFICS
01.2023 - 02.2024
- Collaborated with team to enhance service processes, improving customer satisfaction ratings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Filed new claims for insureds and claimants and assisted with existing claim inquiries.
- Managed escalated concerns by applying conflict resolution techniques, maintaining positive client relationships.
Sterile Processing Technician
UW Hospital and Clinics
05.2017 - 12.2022
- Managed sterilization processes for surgical instruments, ensuring compliance with safety standards.
- Trained new staff on sterilization protocols and equipment operation to enhance team efficiency.
- Conducted routine inspections of sterilized items, maintaining quality control throughout the process.
- Streamlined workflow procedures, reducing turnaround time for instrument preparation and delivery.
- Collaborated with surgical teams to ensure timely availability of sterile instruments for procedures.
Pharmacy Technician
Walgreens Pharmacy
08.2015 - 08.2018
- Oversaw medication dispensing and ensured compliance with safety protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed inventory levels to optimize stock availability and reduce waste.
- Processed prescription orders accurately and efficiently, maintaining high standards of service.
- Collaborated with pharmacists to resolve patient inquiries regarding medications and therapies.
Supervisor
Burger King
06.2013 - 05.2018
- Supervised daily operations to ensure optimal workflow and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced service speed and accuracy.
- Managed inventory control to minimize waste and maintain stock levels.
- Ensured compliance with health and safety regulations across all shifts.
- Resolved customer complaints effectively, enhancing overall dining experience.
Education
High School Diploma -
American School
Lansing, IL06-2015
Skills
- Claims investigation
- Estimating repair costs
- Damage assessment
- Property inspection
- Policy interpretation
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
Certification
- Adjuster License - Established in 2024 License Number: G099080
Timeline
Property Adjuster
AFICS
12.2024 - Current
Auto Adjuster
AFICS
02.2024 - 12.2024
Customer Care Representative
AFICS
01.2023 - 02.2024
Sterile Processing Technician
UW Hospital and Clinics
05.2017 - 12.2022
Pharmacy Technician
Walgreens Pharmacy
08.2015 - 08.2018
Supervisor
Burger King
06.2013 - 05.2018
High School Diploma -
American School