Focused and dedicated tri-lingual individual with exceptional work ethic and proven strengths in case management support and property claims. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines and providing superior customer service. Persistent and resourceful problem-solver with excellent research and communication skills.
Hi, I’m
Estella Ndong Muendji
Houston,TX
Summary
Overview
11
years of professional experience
1
Certification
Work History
Y JONES ADJUSTING
PROPERTY ADJUSTER
03.2022 - Current
Job overview
- Handled telephone inquiries, confirmed coverage for policyholders.
- Oversaw claim schedules and ensured precise documentation of deadlines.
- Execute client interviews regarding property claims with detailed documentation of files.
- Oversaw question analysis processes and logged data.
- Reviewed and drafted damage estimates for property.
- Communicate with the preferred Vendors to make sure the repairs were timely
- Facilitate communications by forwarding emails, transferring calls and filing documents
- Review policy for proper coverages
- Responsible for drafting and mailing letters to policyholders
- Maintains knowledge on case status by reviewing relevant records and reporting back to clients
Marathon Oil Production Company
LEADERSHIP SKILLS TRAINING COORDINATOR
08.2013 - 12.2021
Job overview
- Designed, delivered, and evaluated leadership skills and other soft skills training
- Conducted Learning needs analysis
- Supervised an English Language Training Center of over 50 employees
- Managed a Strategic delivery program for implementation of Organizational/Departmental goals
- Responsibilities included managing, designing, and coordinating all trainings and staff of our English Language Training Center
- Communicated with Managers to identify training needs and map out development plans for their individual employees and groups
- Taught English as a second language to employees and prepared them for international exams
Education
National Institute of AdjustingHouston, TX
from All Lines Adjuster License
05-2024
University Overview
University of Lagos
Bachelors from English Arts, English Linguistics and Arts
02.2013
University Overview
Skills
- Ability to multi-task
- MS Office Proficient
- Verbal and Written Communication
- Complex Problem Solving
- Strong Customer Service
- Management and leadership skills
- Critical Thinking
- Property Adjusting Claims experience
- Symbility
- Corelogic
- Conflict Resolution
- Case Summaries
- Information Confidentiality
- Summary Writing
- Calendar Management
- Customer Relationship Management
- Case Management
- Claims investigation
- Estimating repair costs
- Damage assessment
- Policy interpretation
Certification
- Microsoft office, 7 years
- Learning Management System, Less than 1 year
- Linguist Experience, 7 years
- Teaching, 8 years
- English, 10+ years
- Writing Skills, 10+ years
- Classroom Management, 7 years
- Creative Writing, 7 years
- Spanish, 8 years
- Tutoring, 7 years
- Proofreading, 7 years
- Human Resources, 5 years
- Presentation Skills, 7 years
- Public Speaking, 3 years
- Conflict management Certifications and Licenses, CIPD Advanced Award in Designing, Delivering and Evaluating L&D Provision Present A level 7 Award for Learning and Development professionals essential for professionals in the field of Human Resource and Training Development.
- ITOL Performance Coaching, A certification given by ITOL (Institute of Training and Occupational Learning) to certify employee performance coaches.
- KPC Train the Trainer Certification
Languagesspoken
Languagesspoken
- English
- Spanish
- Yoruba
References
References
AVAILABLE UPON REQUESTPersonal Information
Personal Information
Willing To Relocate: TrueLanguages
English
Native or Bilingual
Spanish
Full Professional
Yoruba
Native or Bilingual
Timeline
PROPERTY ADJUSTER
Y JONES ADJUSTING
03.2022 - Current
LEADERSHIP SKILLS TRAINING COORDINATOR
Marathon Oil Production Company
08.2013 - 12.2021
National Institute of Adjusting
from All Lines Adjuster License
University of Lagos
Bachelors from English Arts, English Linguistics and Arts
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