Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brian Luczu

Scottsdale,AZ

Summary

Customer focused field property adjuster with the ability to handle multiple tasks in a fast-paced work environment as well as negotiate and resolve claims in a fair and timely manner. As a motivated adjuster, I will provide a positive customer experience to each and every customer.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Field Property Claims Adjuster

Stillwater Insurance Group
12.2018 - 08.2023
  • Received daily assignments and contacted the insureds to schedule on-site physical inspections.
  • Performed on-site inspections of damage to physical property, reviewed policy coverages and determined potential coverage issues that may have existed.
  • Completed scope of damages and prepared reconstruction estimates using Xactimate software.
  • Completed a comprehensive General Loss Report on each loss and submitted to the insurance company for review.
  • Reviewed and negotiated contractor supplements and scheduled re-inspections if needed.

Field Property Claims Specialist III

Nationwide Insurance Company
06.2001 - 11.2018
  • Promptly and effectively handle 1st party and 3rd party property claims while making decisions within authority parameters.
  • Efficiently determines policy coverages and applied best claims practices to investigate assigned cases while adhering with company guidelines.
  • Ability to evaluate and negotiate property claims with customers and vendors.
  • Effectively assigns and collaborates with mitigation, construction and ALE vendors/contractors.
  • Worked in partnership with Subrogation and SIU departments to identify subrogation opportunities and fraud indicators.
  • Successfully opened, adjusted and closed claim file reserves as needed in accordance with reserving guidelines.
  • Provided positive customer experience by informing customers of the claims process and delivering a quick and fair resolution of the claim.
  • Knowledge of local repair procedures and market pricing.

Supervisor/ Team Leader

Southwest Key Program Inc.
08.1997 - 05.2001
  • Provided counseling and surveillance services to juveniles on probation and parole.
  • Compiled, analyzed and maintained client files for contractual requirements.
  • Responsible for hiring and training new employees.
  • Respond and intervene in crisis situations.
  • Interview, evaluate and assist clients and their families with any behavioral issues or needs.

Clinician III

Southwest Behavioral Health Services
01.1997 - 08.1997
  • Provided individual and group counseling in academic and in home settings.
  • Handled high caseload in a multi-tasked environment.
  • Accumulate and maintain clinical records.

Education

Bachelor of Arts - Psychology

University Of Arizona
Tucson, AZ
1996

Skills

  • Self-motivated
  • Strong written and verbal communication skills
  • Extremely organized
  • Conflict resolution skills
  • Computer proficient and Xactimate Level I and II certified
  • Strong negotiation skills
  • Ability to multi-task
  • Ability to provide a positive customer experience
  • Reconstruction and Water Mitigation estimating skills
  • Property Assessments

Certification

Xactimate Level 1 and Level 2 certified.

Timeline

Field Property Claims Adjuster

Stillwater Insurance Group
12.2018 - 08.2023

Field Property Claims Specialist III

Nationwide Insurance Company
06.2001 - 11.2018

Supervisor/ Team Leader

Southwest Key Program Inc.
08.1997 - 05.2001

Clinician III

Southwest Behavioral Health Services
01.1997 - 08.1997

Bachelor of Arts - Psychology

University Of Arizona

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Brian Luczu