Jordan Brown
Freeport,NY
Summary
Results-driven insurance professional with comprehensive experience in handling property claims. Exceptional ability to assess, investigate, and settle claims efficiently while maintaining high standards. Strong team player, known for adaptability and reliability under changing conditions. Skilled in communication, negotiation, and conflict resolution, with focus on delivering optimal outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Property Claims adjuster
Allstate Insurance
01.2025 - Current
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Mentored junior adjusters, providing guidance on best practices for efficient claims handling and decision-making processes.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
Inside Property Claims Adjuster
Allstate Insurance
06.2024 - 01.2025
- Exercised proper judgment and decision making to analyze multiple claims per week
- Prepared reports of findings of investigations.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
Insurance Claim Specialist
Geico
06.2022 - 05.2024
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
Lead Sales Specialist
Best Buy
03.2018 - 06.2021
- Coordinated logistics for special promotions or events ensuring seamless execution that contributed towards achieving desired outcomes.
- Maintained accurate records of all transactions, communications, leads, prospects, clients using CRM systems effectively.
- Conducted comprehensive market research to stay informed about industry trends, competitor activity, and emerging opportunities.
- Increased customer satisfaction with attentive service and tailored product recommendations.
Event Organizer and Manager
We got Games
06.2012 - 06.2021
- Managed activities for the day
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Streamlined event registration process for improved attendee experience and reduced wait times.
- Coordinated schedules and timelines for events.
- Increased event attendance by strategically marketing and promoting events through various channels.
Education
H.S Diploma - Carpentry Apprentice
Job Corps Academy
Skills
- Detail Oriented
- Knowledgeable in Microsoft office (power point, excel, word)
- Critical Thinking
- Employee Scheduling
- Onboarding
- Excellent people skills
- Claims investigation
- Excellent time management skills
- Estimating repair costs
- Analytical-minded
- Property inspection
- Insurance regulations
- Critical thinking
Certification
- 620 Insurance license
Timeline
Field Property Claims adjuster
Allstate Insurance
01.2025 - Current
Inside Property Claims Adjuster
Allstate Insurance
06.2024 - 01.2025
Insurance Claim Specialist
Geico
06.2022 - 05.2024
Lead Sales Specialist
Best Buy
03.2018 - 06.2021
Event Organizer and Manager
We got Games
06.2012 - 06.2021
H.S Diploma - Carpentry Apprentice
Job Corps Academy
Awards
Employee of the Month 4 times, Apprenticeship in Carpentry
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