Alexis Boyd
San Antonio
Summary
Driven licensed Property Adjuster with solid background in simple to complex claims handling. Adept at assessing and resolving property claims while maintaining high standards of accuracy in accordance with business best practices. Demonstrated proficiency in negotiating settlements and providing excellent customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Adjuster
USAA (United States Automobile Association)
San Antonio, TX
09.2021 - 01.2026
- Evaluated property damage claims to ensure compliance with company policies and industry standards.
- Maintained accurate, thorough, and current claim file documentation throughout the claims process in Guidewire system.
- Partnered with vendors, internal business partners, witnesses and claimants to facilitate claims resolution.
- Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Supported and mentored team members in handling complex claims, sharing knowledge of specific policies and procedures as needed.
- Assisted homeowners by coordinating vendor services, ALE, emergency repair, cleaning and contractors.
- Investigated claim damages by conducting research and analyzing data from various sources, including the insured, photographs, third parties, and external resources.
- Used Xactimate to compile estimates for personal property and structure damage.
SPED Paraprofessional
Madison HS (NEISD)
San Antonio, TX
02.2020 - 09.2021
- Maintained confidentiality of information.
- Conducted instructional exercises assigned by the teacher.
- Helped meet individual needs of students with disabilities by providing academic and physical support.
- Assisted with classroom management to create a positive learning environment.
- Collaborated with multidisciplinary teams to enhance student development strategies.
- Trained new paraprofessionals on effective classroom practices and student engagement techniques.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
Sales Associate
Victoria’s Secret
San Marcos, TX
08.2015 - 05.2019
- Managed financial transactions, balanced drawers and operated cash registers.
- Achieved established sales goals.
- Worked well in team setting, as well as individually, to increase in store sales.
- Cross sold product to increase purchase amounts.
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Trained new associates on company policies, procedures, and sales techniques.
- Analyzed sales data to identify trends and inform inventory restocking decisions.
- Developed strong relationships with repeat customers to encourage brand loyalty and retention.
Education
Bachelor of Arts - History
Texas State University
San Marcos, TX12.2017
High School Diploma - undefined
Roosevelt High School
San Antonio, TX06.2012
Skills
- Excellent verbal and written communication
- Organizational and time management skills
- Detail-oriented
- Document examination
- Analytical thinking
- Claims investigation
- Decision- making
- Estimating repair costs using Xactimate
- Customer service and Empathy
- Coaching and mentoring
- Policy interpretation
- Negotiation and Adaptability
Certification
HAAG certified
Property and Casualty license
Timeline
Property Adjuster
USAA (United States Automobile Association)
09.2021 - 01.2026
SPED Paraprofessional
Madison HS (NEISD)
02.2020 - 09.2021
Sales Associate
Victoria’s Secret
08.2015 - 05.2019
High School Diploma - undefined
Roosevelt High School
Bachelor of Arts - History
Texas State University