Ari'Jah Pruitt
Access2Care
Humble,TX
6
years of professional experience
Customer Service Representative experienced in HIPAA-compliant communication and patient confidentiality. Achieved effective conflict resolution and accurate data entry through organized case documentation and diligent follow-up. Focused on providing exceptional support in non-emergency medical transportation, navigating policy complexities, and de-escalating challenging situations.
Work History
Healthcare Customer Service Representative
3 Years 4 Months- Managed inbound calls for non-emergency medical transportation, verifying trip details and eligibility.
- Coordinated ride scheduling with providers, ensuring accurate pickup, drop-off, and appointment information.
- Resolved member concerns by navigating transportation policies, service issues, and urgent request changes.
- Documented cases in scheduling systems, maintaining accurate records and HIPAA-compliant communication.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Production Line Worker
1 Year 9 Months- Operated hand tools and production equipment to maintain steady workflow and output.
- Assembled window components accurately following production line work orders and specifications.
- Inspected finished products for quality, alignment, and surface defects before packaging.
- Moved materials and finished goods safely between stations using proper handling procedures.
- Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
Cashier
9 Months- Balanced drawer contents and resolved register discrepancies to maintain accurate daily cash handling.
- Processed customer transactions accurately using point-of-sale system and handled cash, card, and digital payments.
- Delivered courteous customer service while answering questions and directing shoppers to store departments.
Education
High School Diploma
Skills
HIPAA compliance
Privacy regulations
Call center experience
Call center operations
Transportation coordination
Documentation accuracy
Follow-up skills
Customer service
Conflict resolution
Timeline
Healthcare Customer Service Representative
Access2Care
04.2023 - 08.2026Read More
Production Line Worker
Marvin
06.2021 - 03.2023Read More
Cashier
HEB Grocery Store
08.2020 - 05.2021Read More
Kempner High School
High School Diploma
Read More