ARIKA DIXON

• Provided comprehensive support to customers regarding product inquiries, order status, returns, and exchanges.
• Resolved complex issues efficiently, ensuring high levels of customer satisfaction.
• Maintained in-depth knowledge of company products, promotions, and policies to provide accurate information.
• Processed transactions, managed customer accounts, and handled sensitive customer data with discretion.
• Customer Service Representative | Lord & Taylor | Wilkes Barre, PA

• Handled a high volume of inbound calls from customers, addressing inquiries and resolving issues related to various products and services.
• Utilized active listening and questioning techniques to understand customer needs and provide appropriate solutions.
• Documented all customer interactions accurately and thoroughly in the CRM System.
• Contributed to team goals by consistently meeting or exceeding performance metrics for call handling and customer satisfaction.
• Customer Service Representative | Sallie Mae Beauty | Wilkes-Barre, PA

• Assisted prospective students with inquiries regarding admissions, course registration, financial aid, and general school information.
• Provided guidance on program offerings and helped students navigate the enrollment process.
• Managed student records and updated information in the school database.
• Scheduled appointments for prospective students and facilitated tours of the facility.
• Customer Service Representative | Sallie Mae Beauty | Wilkes Barre, PA

Blackstone Career Institute, Allentown PA