Summary
Overview
Work History
Education
Skills
Achievements
Timeline
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Arika Santana

Kenosha

Summary

Adept at elevating customer experiences, I honed my skills at Illumifin, achieving a 100% satisfaction rate by expertly resolving disputes and enhancing service quality. My proficiency in Microsoft Office Suite and exceptional talent in human resources management propelled operational efficiencies. I excel in driving projects to completion, underscoring my commitment to excellence and leadership in customer care.

Overview

24
24
years of professional experience

Work History

Customer Care Professional-Analyst

Illumifin
Greenville
01.2022 - Current
  • Respond to customer inquiries via phone, email, and chat
  • Achieved a 100% satisfaction rate by resolving client disputes on insurance policies and billing issues
  • Process customer requests for payments and policy information efficiently
  • Maintain accurate records of customer interactions and requests
  • Assist in training new customer service associates
  • Monitor customer feedback to identify areas for improvement

Front Desk Administrator

InterConnections, S.C.
Kenosha
06.2020 - 01.2023
  • Managed client intakes and scheduled appointments for new and existing clients
  • Oversaw therapist and psychiatrist daily schedules
  • Verified insurance eligibility and managed clerical duties
  • Answered incoming calls and directed them to appropriate staff

Receptionist

Kenosha Achievement Center
Kenosha
08.2017 - 05.2020
  • Scheduled appointments for Case Managers and managed clerical department calendars
  • Handled incoming donations and payments
  • Maintained office supply inventory and performed various clerical tasks

Receptionist Switchboard Operator

Abbott Laboratories
Waukegan
04.2009 - 08.2017
  • Operated a multi-line Meridian switchboard, ensuring efficient call handling
  • Processed visitor badges and maintained security protocols
  • Managed parking permits and daily switchboard spreadsheets

Employment Consultant

Matthews Employment
Waukegan
06.2005 - 12.2009
  • Developed training procedures for candidates in both English and Spanish
  • Created marketing materials to expand the client base
  • Coached candidates in Microsoft Office suite skills

Receptionist

Matthews Employment
Waukegan
08.2003 - 06.2005
  • Directed incoming calls and aided candidates with application processes
  • Performed clerical tasks including typing, filing, and data entry

Receptionist

Trizetto
Waukegan
09.2001 - 07.2004
  • Managed incoming calls and resolved errors in scanned forms
  • Supervised office supply requisition processes

Education

Certification in Administrative -

Gateway Technical College
Kenosha, WI
09.2001

High School Diploma -

Tremper High School
Kenosha, WI
06.1999

Skills

  • Customer service
  • Microsoft Office Suite
  • Talent Acquisition
  • Human Resources
  • Office Management
  • Calendar Management
  • Quality Assurance
  • Call center
  • Payment processing
  • Email communication
  • Project Management
  • Claims monitoring
  • Documentation and reporting
  • Senior leadership support
  • Billing coordination

Achievements

  • 100% customer satisfaction rate
  • Developed training procedures for bilingual candidates
  • Successfully managed complex scheduling and office operations

Timeline

Customer Care Professional-Analyst

Illumifin
01.2022 - Current

Front Desk Administrator

InterConnections, S.C.
06.2020 - 01.2023

Receptionist

Kenosha Achievement Center
08.2017 - 05.2020

Receptionist Switchboard Operator

Abbott Laboratories
04.2009 - 08.2017

Employment Consultant

Matthews Employment
06.2005 - 12.2009

Receptionist

Matthews Employment
08.2003 - 06.2005

Receptionist

Trizetto
09.2001 - 07.2004

Certification in Administrative -

Gateway Technical College

High School Diploma -

Tremper High School

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Arika Santana