
Dynamic customer service professional with a proven track record at Consumer Cellular, excelling in active listening and critical thinking. Recognized for enhancing customer satisfaction through effective troubleshooting and sales promotion. Skilled in data entry, ensuring accurate account management while maintaining a results-driven approach to service excellence.
Provides active listing ready and willing to learn more.
Assisted customers with troubleshooting steps for their devices
Promoted sales and protection plans
Took payments for customers bill
Assured the safety of a customers account
Took inbound calls
Made outbound calls and transfers
Customer service
Active listening
Critical thinking
Data entry