Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Arin Rouse

Cheyenne,WY

Overview

13
13
years of professional experience
1
1
Certification

Work History

Onboarding Specialist

Medical Solutions
09.2019 - Current
  • Medical staffing for LTC/SNF Facilities
  • Onboarding for CNAs, LPNs, RNs, ADONs, DONs, and NHAs
  • Scheduling and ordering health and drug screenings, verifying licenses and reporting to Nursing Boards of all 50 states
  • Ensure compliance with federal and state protocol for all 50 states
  • Provide daily updates to sales, nursing facilities, clinicians, and client managers
  • Creation of training materials and updated process documentation for whole department , as well as participation in pilot programs for newly implemented operating systems.

Field Technician IV

Charter Communications
09.2017 - 09.2019
  • Installation and troubleshooting of cable, internet, and phone service for residential and bulk business accounts
  • Installation of aerial lines using OSHA certified ladder safety techniques
  • Mentoring new hires
  • Self motivated
  • Perform duties with little to no oversight from supervisors
  • National Cable Technical Institute Certifications: Field Tech II-III, Field Tech III-IV, Troubleshooting Advanced Services, Installer.

Comcast Installation Technician

ICS Communications
05.2015 - 09.2017
  • Training new employees in job safety, cable math, and cable essentials
  • Travel to Houston, Salt Lake City, Portland, and Vale to train and open new sites
  • Lowest customer repeat issues company wide 2016
  • Ability to maintain scheduling, customer satisfaction, vehicle maintenance, training, safety certifications, VPN networking, and remote or onsite troubleshooting.

Grade A Assembler, LED

Truck-Lite
11.2013 - 03.2015
  • Training new employees on how to operate machinery
  • Certified in several departments so to be versatile when needed
  • Production Line Manufacturing
  • Ability to easily review and reproduce any product based on a print and BOM.

Military Banking Services, Deposits Trainer

TeleTech
03.2012 - 06.2013
  • Training of Job Essentials and Call Center Preparation
  • Training new hires in banking support for personal Direct Deposit Accounts (DDA)
  • Sales and Referral Training
  • Creation of new training resources utilized in 3 United States locations
  • Training in Military Affairs.

Verizon Nesting Mentor

Afni
04.2011 - 03.2012
  • Call Center Customer Service for Personal Accounts
  • Mentor to new hire agents with training in Customer Satisfaction and De-Escalation techniques
  • Highest Sales and Customer Satisfaction Aug '11, Sep '11, and Nov '11
  • Basic Tech Support and Customer Service.

Education

Psychology / Sociology -

Aims Community College
Greeley, CO

GED -

Union Colony Preparatory School
Greeley, CO

Skills

  • Windows Office Suite
  • T-Sales
  • TOM
  • VMware
  • ESchedule
  • KRONOS
  • Oracle
  • System and Process Testing
  • Staffing Agency Onboarding

Certification

  • OSHA Ladder Safety Certification
  • DDA Training Certification

References

  • Dominic Mendoza, 303-351-2033, Former Supervisor
  • Whitney Morgan, 970-313-3600, Former Landlord
  • Jon Short, 850-776-5514, Manager

Timeline

Onboarding Specialist

Medical Solutions
09.2019 - Current

Field Technician IV

Charter Communications
09.2017 - 09.2019

Comcast Installation Technician

ICS Communications
05.2015 - 09.2017

Grade A Assembler, LED

Truck-Lite
11.2013 - 03.2015

Military Banking Services, Deposits Trainer

TeleTech
03.2012 - 06.2013

Verizon Nesting Mentor

Afni
04.2011 - 03.2012

Psychology / Sociology -

Aims Community College

GED -

Union Colony Preparatory School

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Arin Rouse