Arin Zeppuhar
Customer Service Representive
Pittsburgh,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a bank teller position. Offering excellent communication skills and good judgment. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Citizens Bank
Pittsburgh, PA
07.2002 - 11.2004
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Floating Bank Teller
PNC Bank
Pittsburgh, PA
11.2000 - 06.2002
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Legal Assistant
Hyatt Legal Services
Pittsburgh, PA
04.1992 - 02.1994
- Scheduled appointments, court appearances and depositions for busy law firm.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
Education
- - Court Reporting
Cambria County Community College
Johnstown, PA- - Court Stenography
Duff"s Business Institute
Pittsburgh, PASkills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Financial Transactions
- Issue Identification
- Customer Data Confidentiality
- Cash Counting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
This is the first test of a gentleman: his respect for those who can be of no possible value to him.
William Lyon Phelps
Timeline
Customer Service Agent
Citizens Bank
07.2002 - 11.2004
Floating Bank Teller
PNC Bank
11.2000 - 06.2002
Legal Assistant
Hyatt Legal Services
04.1992 - 02.1994
- - Court Reporting
Cambria County Community College
- - Court Stenography
Duff"s Business Institute
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