Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
References
Timeline
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Arina Dillinger

Arina Dillinger

McKees Rocks,Pennsylvania

Summary

Dedicated Recreation Assistant skilled at setting up spaces and preparing supplies for wide-ranging activities. Helps participants complete activities with fun, safe mindset. Always pursuing opportunities to better engage individuals in activities and improve program operations. Self-motivated

Experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Athletic Facility Monitor

Penn State University
Erie, PA
02.2023 - Current
  • Maintained a secure environment for students, faculty, staff and visitors by monitoring the facility during assigned shifts.
  • Set up facility areas with supplies, tables and chairs for planned activities.
  • Greeted visitors upon arrival at the facility providing them with relevant information about the organization's rules and regulations.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Checked building to ensure all doors and windows were properly locked.
  • Integrated social aspects into activities by encouraging partnerships and team-based participation.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.

Youth Athletic Coach

Penn State University
Erie , PA
06.2023 - 08.2024
  • Monitored individual player progress and provided feedback on development goals.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Showed athletes proper techniques to avoid injuries.
  • Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
  • Ensured safety protocols were followed during all practices and competitions.
  • Resolved conflicts between teammates in a respectful manner while upholding disciplinary policies.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Ran drills and practices to help children to develop and improve sports skills.
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
  • Conducted exercising drills to improve flexibility, stamina and strength of each player.
  • Improved team behavior by modeling correct actions and instilling discipline.

Hostess/Service Assistant

Red Robin
Coraopolis, PA
12.2020 - 01.2022
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Helped service staff handle demand by distributing food and beverages.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Provided customers with accurate wait times and monitored waiting list.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Took reservations from patrons by phone or online.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Accurately recorded customer information into reservation system.
  • Resolved conflicts between customers when necessary.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

YMCA Volunteer

YMCA Daycare
Coraopolis, PA
08.2019 - 03.2020
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Administered first aid and notified emergency medical personnel.
  • Organized and distributed materials for youth programs.
  • Provided guidance and support to young people attending after school programs.
  • Created and promoted arts and entertainment, bringing passion and experience to elevate arts in local community.
  • Met with staff to discuss rules, regulations and work-related problems.
  • Completed and maintained time and attendance forms and inventory lists.
  • Provided assistance to YMCA staff with daily tasks and activities.
  • Assessed needs and interests of individuals and groups and planned activities accordingly.

Education

Bachelor of Arts -

Penn State Behrend
Erie, PA
05-2024

High School Diploma -

Montour High School
Mckees Rocks, PA
06-2020

Skills

  • Customer Service
  • Server Support
  • Detail Oriented
  • Performance Improvement
  • Price Memorization
  • Effective Multitasking

Affiliations

  • Montour High School Girl's Soccer (2016-2020)
  • Montour High School Girl's Basketball (2016-2017)
  • Montour High School Musical Arts (2016-2020)
  • Penn State Behrend Women's Soccer (2020-2023)

Accomplishments

  • Bob Smith Award (MHS Girl's Soccer) 2018
  • Alina's Light Scholarship Award (2020)
  • Heitz 61 Memorial Scholarship Award (2020)

References

References available upon request.

Timeline

Youth Athletic Coach

Penn State University
06.2023 - 08.2024

Athletic Facility Monitor

Penn State University
02.2023 - Current

Hostess/Service Assistant

Red Robin
12.2020 - 01.2022

YMCA Volunteer

YMCA Daycare
08.2019 - 03.2020

Bachelor of Arts -

Penn State Behrend

High School Diploma -

Montour High School

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Arina Dillinger