Ariohn Walker
Buffalo
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Administrative Control Clerk
ECMC Hospital
Buffalo
06.2025 - Current
- Ensured accuracy of coding on patient accounts by verifying billing codes against medical records documentation.
- Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
- Organized and maintained filing systems for patient records.
- Assisted in the preparation of patient charts and medical records.
- Verified insurance coverage for incoming patients.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Performed data entry into an electronic health record system.
- Prepared discharge summaries following completion of a patient's stay in the facility.
Medical Assistant
Well now
Cheektowaga
11.2023 - 06.2024
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Filed insurance claims forms in accordance with applicable regulations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Occupational medicine, drug test , alcohol testing.
- Preformed Covid , strep, rsv.
CNA Trainee
The McGuire Group
03.2022 - 06.2022
- Supporting and caring for residents in everyday life preforming Incontinent care , showering and dressing.
Customer Service Representative
Mcdougald holdings
02.2019 - 11.2021
- Provide information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Pharmacy Technician
Rite Aid
02.2020 - 05.2021
- Filling prescriptions, processing new prescriptions, cashing out patient prescriptions, refilling prescriptions, data entry.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
Dietary Aide
Williamsville Suburban Nursing Home
08.2019 - 10.2019
- Setting and delivery trays , drink preparation, food runs, dietary reception.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
CNA - Certified Nursing Assistant
Sisters of Charity Health System
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
EMS -
ECC
Williamsville, NY06-2023
Williamsville North High School
Williamsville, NY06.2020
Skills
- Photoshop
- German education
- Some programming
- Pharmacy technician experience
- Dietary aide experience
- Medical billing
Timeline
Administrative Control Clerk
ECMC Hospital
06.2025 - Current
Medical Assistant
Well now
11.2023 - 06.2024
CNA Trainee
The McGuire Group
03.2022 - 06.2022
Pharmacy Technician
Rite Aid
02.2020 - 05.2021
Dietary Aide
Williamsville Suburban Nursing Home
08.2019 - 10.2019
Customer Service Representative
Mcdougald holdings
02.2019 - 11.2021
CNA - Certified Nursing Assistant
Sisters of Charity Health System
EMS -
ECC
Williamsville North High School