Arion Carter
Columbus
Summary
Dynamic Enrollment Specialist with a proven track record at TRECA Digital Academy, adept at utilizing CRM tools and problem-solving to enhance student engagement. Skilled in training and onboarding, I excel in data tracking and quality assurance, driving process improvements and fostering team collaboration to achieve operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Enrollment Specialist
TRECA Digital Academy
Columbus
03.2024 - 08.2025
- Utilized enrollment software and CRM tools to effectively track student progress and manage diverse caseloads.
- Troubleshot application and eligibility issues, ensuring accurate data entry and resolution of student concerns.
- Collaborated with cross-functional teams to streamline digital enrollment processes, enhancing user experience.
- Delivered virtual and in-person informational sessions using presentation software and online platforms.
- Trained and mentored new staff on technical enrollment systems and customer service best practices.
Head Cheerleading Coach
Centennial High School
Columbus
03.2019 - 04.2025
- Applied leadership and training techniques to cultivate safe and effective routines for team success.
- Managed scheduling, team communications, and budget tracking to ensure smooth operations.
- Organized fundraising campaigns and events to enhance team resources and support.
Training Coordinator
DSW
Columbus
01.2017 - 01.2018
- Developed and delivered onboarding and compliance training to enhance new employee integration using LMS and digital resources.
- Created training documentation and metrics reports in Excel to monitor performance and ensure compliance standards were met.
- Analyzed operational data to support quality assurance and provided actionable technical feedback.
Customer Service Representative
DSW
Columbus
01.2016 - 01.2017
- Resolved customer inquiries via phone, email, and chat, enhancing customer satisfaction through effective use of ticketing and CRM systems.
- Documented customer interactions and order statuses in digital platforms, ensuring accurate records for seamless follow-up.
- Collaborated with leadership to identify technical gaps in processes, proposing actionable improvements to enhance service delivery.
Education
High School Diploma -
Centennial High School
Columbus, OH05-2016
Skills
- CRM platforms
- Onboarding systems
- QA metrics
- Data Entry & Reporting
- Data Tracking
- Process Documentation
- Quality Assurance
- Microsoft Excel
- Google Suite
- Microsoft Word
- Microsoft PowerPoint
- Online Communication Tools
- Technical documentation
- Training systems
- Research
- Problem-Solving
- Quality Assurance
Certification
CPR/First Aid
Timeline
Enrollment Specialist
TRECA Digital Academy
03.2024 - 08.2025
Head Cheerleading Coach
Centennial High School
03.2019 - 04.2025
Training Coordinator
DSW
01.2017 - 01.2018
Customer Service Representative
DSW
01.2016 - 01.2017
High School Diploma -
Centennial High School