ARIONNA JONES
Canton,MS
Summary
Dedicated and compassionate professional seeking a career where I can apply my knowledge and attentiveness to make a positive impact on individuals and communities. Passionate about leveraging social work expertise to improve lives and contribute meaningfully to my work environment.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
1
1
year of professional experience
Work History
Customer Care Representative
Medical Transportation Management
09.2023 - Current
- Provide high-quality customer support to individuals seeking medical transportation services
- Manage scheduling, inquiries, and troubleshooting to ensure timely and efficient service delivery
- Utilize problem-solving skills to handle customer concerns, ensuring satisfaction and resolution
- Navigated multiple computer systems and applications to find information.
Social Service Specialist I
Mississippi Department of Child Protective Services
07.2023 - 09.2023
- Worked directly with families to provide case management services, ensuring the safety and well-being of children in vulnerable situations
- Conducted assessments, developed care plans, and made referrals to appropriate services
- Collaborated with law enforcement, legal teams, and healthcare professionals to address complex cases
Education
Bachelor of Social Work - Social Work
Jackson State University
Jackson04.2023
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Case Management and Client Advocacy
- Communication and Customer Service
- Crisis Intervention and Problem-Solving
- Time Management and Organizational Skills
- Documentation and reporting
- Multitasking and organization
- Time management
- Problem resolution
Timeline
Customer Care Representative
Medical Transportation Management
09.2023 - Current
Social Service Specialist I
Mississippi Department of Child Protective Services
07.2023 - 09.2023
Bachelor of Social Work - Social Work
Jackson State University
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