ARIS CARMONA GONZALEZ
Tolleson,AZ
Summary
Performance-driven, Multi-tasker, Bilingual, work well with a team and individually . Consistently asks for feedback to achieve outstanding team results. Quick learner can adapt easily to new career field. Motivated to learn, grow, and excel in every task.
Overview
5
5
years of professional experience
Work History
Quality Assurance Analyst
Artech/Wells Fargo
Chandler, AZ
09.2021 - Current
- Evaluate staff knowledge and compliance with governing policies, procedures, and regulations
- Provide feedback to underwriters regarding identified material deficiencies or issues including identification of inconsistencies
- Consult assessment results with leadership and Underwriter
- Monthly Report of Underwriter's Performance Results
- Examine Underwriter to ensure compliance is followed along with goverment regulations
- Follow policy and procedures during evaluations.
- Fixed identified issues to improve work
- Perform Judgemental Reviews on applications
Escalations Underwriter/Risk Analyst
JPMorgan Chase
Tempe, AZ
03.2019 - 09.2021
- Review card members overall credit report and internal history to manage risk on credit cards.
- Follow Policy and Procedure during inbound and outbound call.
- Training new hire class
- Coaching new hires providing feedback
- Assisting Quality Control with Corrections
- Resolving escalated issue about application or risk closure
- Processing New loan applications for credit cards both consumer and business
- Process Credit Line increase request
- Secondary Judgmental Reviews
- Gathering income information for application
- Reviewing Assets
Credit Card Risk Analyst/Underwriter
JP Morgan Chase
Tempe, AZ
03.2018 - 03.2019
- Process new applications, and Credit line increase request
- Follow Bank Policy and Procedures
- Review overall credit profile to reopen credit card closed by risk
- Judgemental Reviews
- Presented Results of credit decision to customer inbound or outbound call
- Performance driven on Scorecard results
- Credit Risk reviews to close or decrease credit limit on credit cards
- Evaluate Loan Documents
Business Resolution Credit Card Collections
JPMorgan Chase
Phoenix , AZ
12.2016 - 03.2018
- Follow Bankruptcy Procedures
- Handled both outbound and inbound calls daily to collect debt on business card
- Build Relationship with customer on daily basis to try to bring account current.
- Credit reporting knowledge
- Assisting customer with payment program enrollment
- Scheduling Payments on accounts.
- Skip trace good number for customer when no contact can be made
- Abide by all applicable regulatory and department practices and procedures
Skills
- Policy and Procedure
- Underwriter
- Escalations
- Quality Assurance
- Collections
- Data Entry
- Call Center
- Bilingual
- Team Player
Timeline
Quality Assurance Analyst
Artech/Wells Fargo
09.2021 - Current
Escalations Underwriter/Risk Analyst
JPMorgan Chase
03.2019 - 09.2021
Credit Card Risk Analyst/Underwriter
JP Morgan Chase
03.2018 - 03.2019
Business Resolution Credit Card Collections
JPMorgan Chase
12.2016 - 03.2018