ARIS CARMONA GONZALEZ
Artech/Wells Fargo
Tolleson,AZ
5
years of professional experience
Performance-driven, Multi-tasker, Bilingual, work well with a team and individually . Consistently asks for feedback to achieve outstanding team results. Quick learner can adapt easily to new career field. Motivated to learn, grow, and excel in every task.
Work History
Quality Assurance Analyst
5 Years 1 Month- Evaluate staff knowledge and compliance with governing policies, procedures, and regulations
- Provide feedback to underwriters regarding identified material deficiencies or issues including identification of inconsistencies
- Consult assessment results with leadership and Underwriter
- Monthly Report of Underwriter's Performance Results
- Examine Underwriter to ensure compliance is followed along with goverment regulations
- Follow policy and procedures during evaluations.
- Fixed identified issues to improve work
- Perform Judgemental Reviews on applications
Escalations Underwriter/Risk Analyst
2 Years 6 Months- Review card members overall credit report and internal history to manage risk on credit cards.
- Follow Policy and Procedure during inbound and outbound call.
- Training new hire class
- Coaching new hires providing feedback
- Assisting Quality Control with Corrections
- Resolving escalated issue about application or risk closure
- Processing New loan applications for credit cards both consumer and business
- Process Credit Line increase request
- Secondary Judgmental Reviews
- Gathering income information for application
- Reviewing Assets
Credit Card Risk Analyst/Underwriter
1 Year- Process new applications, and Credit line increase request
- Follow Bank Policy and Procedures
- Review overall credit profile to reopen credit card closed by risk
- Judgemental Reviews
- Presented Results of credit decision to customer inbound or outbound call
- Performance driven on Scorecard results
- Credit Risk reviews to close or decrease credit limit on credit cards
- Evaluate Loan Documents
Business Resolution Credit Card Collections
1 Year 3 Months- Follow Bankruptcy Procedures
- Handled both outbound and inbound calls daily to collect debt on business card
- Build Relationship with customer on daily basis to try to bring account current.
- Credit reporting knowledge
- Assisting customer with payment program enrollment
- Scheduling Payments on accounts.
- Skip trace good number for customer when no contact can be made
- Abide by all applicable regulatory and department practices and procedures
Skills
Policy and Procedure
Underwriter
Escalations
Quality Assurance
Collections
Data Entry
Call Center
Bilingual
Team Player
Timeline
Quality Assurance Analyst
Artech/Wells Fargo
09.2021 - CurrentRead More
Escalations Underwriter/Risk Analyst
JPMorgan Chase
03.2019 - 09.2021Read More
Credit Card Risk Analyst/Underwriter
JP Morgan Chase
03.2018 - 03.2019Read More
Business Resolution Credit Card Collections
JPMorgan Chase
12.2016 - 03.2018Read More