Aris Hogan
Champaign,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Service Manager
Texas Roadhouse
01.2023 - Current
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
Front of House Manager
Outback Steakhouse
12.2021 - 01.2023
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Manager
Walgreens
12.2019 - 05.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
Some College (No Degree) - Business Management
Parkland College
Champaign, ILSkills
- Training and Coaching
- Conflict Resolution
- Relationship Building
- Scheduling
- Team leadership
- Multitasking and organization
Timeline
Service Manager
Texas Roadhouse
01.2023 - Current
Front of House Manager
Outback Steakhouse
12.2021 - 01.2023
Manager
Walgreens
12.2019 - 05.2021
Some College (No Degree) - Business Management
Parkland College