Results-driven healthcare professional with over a decade of experience in care coordination, discharge planning, and business development within homecare and post-acute settings. Proven ability to drive referral growth, strengthen provider relationships, and optimize patient transitions across the continuum of care. Strategic communicator known for aligning patient needs with organizational capabilities to improve outcomes, increase census, and enhance partner satisfaction.
Overview
12
12
years of professional experience
Work History
Transitional Care Coordinator
Hartford Healthcare At Home
Wethersfield, Connecticut
09.2023 - Current
Drive referral growth by cultivating and maintaining strong relationships with hospitals, providers, and community partners
Conduct in-person outreach and strategic visits to expand market presence and increase service utilization
Evaluate incoming referrals to ensure appropriate level of care, aligning patient needs with organizational resources
Improve patient access and satisfaction by ensuring timely starts of care and proactive communication with referral sources
Serve as a key liaison between clinical teams and external partners to streamline care transitions and enhance coordination
Educate providers on homecare and hospice services, increasing awareness and appropriate utilization
Support marketing initiatives and represent the organization at community events to strengthen brand visibility
Contribute to operational efficiency by identifying gaps in referral processes and implementing solutions
Discharge Planner
Riverside Health and Rehabilitation Center
East Hartford, CT
02.2014 - 08.2023
Led comprehensive discharge planning processes, ensuring safe, timely transitions from facility to home or community settings
Collaborated with interdisciplinary teams to develop and execute patient-centered care plans, improving continuity of care
Identified and resolved barriers to discharge, including financial, environmental, and social determinants of health
Strengthened patient outcomes by coordinating homecare services, durable medical equipment, and follow-up care
Facilitated patient and family education to support informed decision-making and reduce readmission risk
Built strong relationships with community providers, increasing successful referrals and continuity of services
Advocated for patients in complex medical and social situations, ensuring access to appropriate resources
Maintained accurate and compliant documentation within electronic medical record systems
Education
Masters - Social Work
University of Saint Joseph
West Hartford, CT
05-2016
Bachelors - Social Work
Central Connecticut State University
New Britain, CT
05-2011
Skills
CORE COMPETENCIES
Healthcare Sales & Business Development
Referral Relationship Management
Transitional Care & Discharge Planning
Patient Eligibility & Insurance Verification
Interdisciplinary Collaboration
Client Advocacy & Case Management
Bilingual Communication
EMR Systems (Epic, HCHB) & Data Management
Strategic Problem Solving & Process Improvement
License: State of CT Department of Public Health
Licensed Masters Social Worker(LMSW) license no. 8705
Outpatient Administrative Specalist at SUNY Upstate Medical University HospitalOutpatient Administrative Specalist at SUNY Upstate Medical University Hospital