Arisnel Lopez
Houston
Summary
Dynamic Customer Service Representative with a proven track record at Katy Scarp Metal, excelling in problem resolution and relationship building. Leveraged critical thinking and data entry skills to enhance customer satisfaction and streamline operations, consistently achieving high service standards while managing financial transactions and high call volumes.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Katy Scarp Metal
01.2013 - 12.2024
- Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Handled order processing and tracking, maintaining organized records for efficient operations.
- Resolved customer complaints through effective communication, fostering positive relationships.
- Collaborated with team members to streamline service protocols, improving overall workflow efficiency.
- Work with large amounts of money
- Office work
- Filing
- Answering high volume of calls
- Quickbooks
- Excel
Education
High School Diploma -
MacArthur High School
Houston, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Accomplishments
Enjoy working with people helping them grow in a job and make it a career
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Katy Scarp Metal
01.2013 - 12.2024
High School Diploma -
MacArthur High School