Ariste Jolicoeur
Greenacres,FL
Summary
Bilingual customer service professional with expertise in telecommunications and healthcare support in high-volume call centers. Proficient in billing resolution, technical troubleshooting, and de-escalation strategies, consistently meeting key performance indicators. Fluent in English and Haitian Creole, delivering accurate and efficient customer-focused solutions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative - Verizon Account
Clear Link Data
Remote, OH
12.2023 - 03.2025
- Handled high-volume inbound calls for billing, technical support, and account inquiries.
- Explained charges, processed payments, and assisted with plan upgrades and service changes.
- Consistently met or exceeded KPIs including CSAT, First Call Resolution, adherence, and sales metrics.
- Documented cases and resolved issues using CRM and internal systems.
- Resolved conflicts and handled escalated issues with professionalism.
Healthcare Support Specialist
Everise
11.2016 - 12.2023
- Assisted members with pharmacy benefits, insurance verification, and healthcare-related inquiries.
- Maintained HIPAA compliance and accurate case documentation.
- Collaborated with internal teams to resolve escalations and meet service level goals.
- Delivered empathetic, patient-centered support in a fast-paced environment.
Education
Associate of Arts -
Palm Beach State College
Skills
- Customer Service
- Call Center Operations
- Billing Support
- Technical Troubleshooting
- CRM Systems
- KPI Performance
- Conflict Resolution
- HIPAA Compliance
Timeline
Customer Service Representative - Verizon Account
Clear Link Data
12.2023 - 03.2025
Healthcare Support Specialist
Everise
11.2016 - 12.2023
Associate of Arts -
Palm Beach State College