Ariyahna Paves
Poplar Grove,IL
Summary
Highly motivated candidate with expertise in product promotion, marketing and sales. Solid background in successfully researching, developing and launching new products. Ready to make an immediate contribution to the organization.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Insurance Account Manager
State Farm
149 E Main St
08.2023 - Current
- Managed approximately 60 outbound calls, emails and texts per day with leads to acquire new customers.
- Conducted thorough risk assessments for prospective clients to accurately determine appropriate coverage levels based on individual needs.
- Maximized policy renewals by proactively reaching out to clients well in advance of expiration dates and addressing any concerns or questions.
- Enhanced policyholder retention rates through effective communication, personalized account management, and prompt issue resolution.
- Proactively identified upselling opportunities within existing accounts, resulting in expanded coverage for clients and increased revenue for the agency.
- Maintained detailed records of client interactions, policies, and transactions using sophisticated CRM software systems.
Learning Ambassador
Amazon
Beloit, WI
07.2020 - 01.2023
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Championed adoption of mobile learning tools, facilitating on-the-go training opportunities.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
Account Manager/Corporate Trainer
Innovative Decisive Marketing
Naperville, IL
03.2015 - 07.2020
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Set performance expectations, monitored progress towards goals and provided constructive feedback as needed.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Education
High School Diploma -
Lowell High School
Lowell, IN07.2015
High School -
Ottawa Township High School
Ottawa, IL05.2014
Skills
- Policy Management
- Financial Planning
- Time Management
- Quotes and sales
- Excellent Communication
- Adaptability
- Insurance Practices
- Life Insurance Sales
- Policyholder Communication
Accomplishments
- Collaborated with team of 35 in the development of Safelink campaign and broke records for amount of new customers.
- Successfully launched new campaigns of several companies in contract with big box stores.
- Studied and passed exams to be licensed to sell insurance in Illinois and Indiana.
- Worked overtime and picked up shifts to learn seven different positions in less than two months to become team lead at Amazon Warehouse.
Certification
- Life and Health Insurance License for IL and IN
- Property and Casualty License for IL and IN
References
References available upon request
Timeline
Insurance Account Manager
State Farm
08.2023 - Current
Learning Ambassador
Amazon
07.2020 - 01.2023
Account Manager/Corporate Trainer
Innovative Decisive Marketing
03.2015 - 07.2020
High School Diploma -
Lowell High School
High School -
Ottawa Township High School