ARIYAL VALENTINE
Cambridge,MA
Summary
Highly skilled hospitality professionality expertise in food, beverage, and hotel operations. Seeking to enhance personal skills and deliver exceptional service in a prestigious hotel environment. Adaptable multitasker ready to excel in upscale hospitality setting. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable cashier , offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
7
7
years of professional experience
Work History
Cashier
Levy Restaurants
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
HOST
RUNNER, TD Garden
10.2019 - 01.2022
- As a Runner at a busy event stadium, excelled as a Customer Service
- Associate, warmly assisting guests and ensuring accurate sales reporting
- Skillfully managed cash handling and inventory, processing payments seamlessly and maintaining meticulous transaction records
- Attention to detail and thorough cash count upheld accuracy and integrity in register activity.
- Supported needs of 20-35 person wait staff who attended to specific needs of countless customers daily for 150 restaurant with social relevancy and intentionality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
HOUSEKEEPER ATTENDANT/ FRONT DESK AGENT
The Verb Hotel
06.2019 - 04.2021
- As a diligent Housekeeper, ensured impeccable cleanliness and organization in guest rooms, public areas, and back-of-house spaces
- With expertise in comprehensive room cleaning and amenities maintenance, provided a comfortable and pristine environment
- As a proactive Front Desk
- Agent, delivered exceptional customer service, managing 40-100 check-ins, check-outs, reservations, and resolving guest inquiries and concerns.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Prestige Beauty Advisor
Ulta
12.2017 - 06.2019
- With warm demeanor, ensured exceptional shopping experiences by staying up-to-date on promotions, policies, and offering attentive customer service.
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Contributed insights during team meetings aimed at optimizing firm-wide processes and procedures for increased efficiency.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Taught customers how to apply makeup and recommended optimal products.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Organized promotional events to attract potential clients, showcasing expertise in prestige beauty products and applications.
Education
Aesthetician Certificate -
Elizabeth Grady Academy
Medford, MA12.2019
CERTIFICATE IN CULINARY - Culinary Arts
Le Cordon Bleu College of CulinaryArts
Cambridge, Ma11.2014
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Money Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash register systems
- Basic Math Competence
- Daily Reporting
- Retail Merchandising
- Sales expertise
- Product Recommendations
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionFlexible work hours401k matchHealthcare benefitsTimeline
Cashier
Levy Restaurants
07.2023 - Current
HOST
RUNNER, TD Garden
10.2019 - 01.2022
HOUSEKEEPER ATTENDANT/ FRONT DESK AGENT
The Verb Hotel
06.2019 - 04.2021
Prestige Beauty Advisor
Ulta
12.2017 - 06.2019
Aesthetician Certificate -
Elizabeth Grady Academy
CERTIFICATE IN CULINARY - Culinary Arts
Le Cordon Bleu College of CulinaryArts