Ariyana Hairston
Columbia,SC
Summary
Customer service professional with 12+ years of experience and a strong background in coordination, client communication, and problem resolution. Proven ability to build rapport, understand client needs, and deliver tailored solutions. Highly detail-oriented and organized, with experience managing schedules and high-volume interactions, resident retention and leasing success.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator
Closet Factory
Lexington, SC
01.2026 - Current
- Schedule design consultations accurately and efficiently
- Coordinated communication between clients and design teams to ensure project alignment.
- Qualified incoming leads to align client needs with service offerings.
- Maintained detailed records of client interactions and appointment changes for accurate follow-up.
- Answer inbound phone calls for all territories in a professional and courteous manner.
Apartment Leasing Consultant
Campus Advantage
Cayce, South Carolina
12.2023 - 05.2025
- Assisted prospective residents with apartment selections and lease agreements.
- Conducted property tours showcasing community features and amenities, enhancing resident interest.
- Educated residents on community policies and procedures during move-in orientation.
- Resolved tenant conflicts through persuasive communication and in-depth knowledge of leasing agreements, fostering a positive living environment.
- Greeted prospective tenants and answered questions about the property.
- Monitored rent roll activity on a daily basis to ensure accuracy.
Customer Service Representative
Global TPA
, FL
01.2020 - 10.2023
- Managed high-volume calls, prioritizing prompt responses to foster customer satisfaction.
- Updated customer accounts in CRM systems, ensuring accuracy and data integrity.
- Documented interactions to improve service quality and support team knowledge.
- Collaborated with healthcare providers to streamline turnaround times.
Customer Service Lead
Teleperformance USA
Columbia, SC
04.2015 - 12.2019
- Led team to provide exceptional customer support, enhancing overall customer satisfaction.
- Resolved complex customer issues by utilizing effective problem-solving techniques.
- Delivered fast, friendly, knowledgeable service for routine inquiries and resolved service complaints effectively.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Trained new team members on service methods and assessed delivery through quality assurance program.
Education
High School Diploma -
CA Johnson Preparatory School
Columbia, SCSkills
- Scheduling software
- CRM systems
- Client needs assessment
- Appointment coordination
- Lead qualification
- Time management
- Resident assistance
Timeline
Scheduling Coordinator
Closet Factory
01.2026 - Current
Apartment Leasing Consultant
Campus Advantage
12.2023 - 05.2025
Customer Service Representative
Global TPA
01.2020 - 10.2023
Customer Service Lead
Teleperformance USA
04.2015 - 12.2019
High School Diploma -
CA Johnson Preparatory School