Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Timeline
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Ariyana Nathan

Raleigh,NC

Summary

Dynamic and detail-oriented professional with a strong background in customer service, operational management, and team leadership. Proven ability to enhance operational efficiency, ensure regulatory compliance, and drive customer satisfaction across both pharmacy and hospitality environments. Adept at managing inventory, overseeing day-to-day operations, and mentoring staff to foster a collaborative and high-performing team. Holds an MBA in Business Administration, with a strong foundation in business development, strategic planning, and sales optimization. Known for adaptability, a solution-oriented approach, and a commitment to delivering exceptional service in fast-paced, customer-focused settings.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
Hardeeville, SC
11.2023 - 03.2025
  • Support daily pharmacy operations, including maintaining accurate drug inventory, managing supply levels, and processing pharmaceutical orders.
  • Ensure compliance with safety and regulatory guidelines by segregating, labeling, and storing pharmaceutical products.
  • Verified and authorized prescription refills by assessing patient records, insurance coverage, and provider instructions.
  • Coordinated with healthcare providers to clarify prescription details, ensure compliance with legal and medical guidelines, and obtain approvals.
  • Contribute to inventory management by reviewing stock for expired medications, and replenishing supplies.
  • Ensured all prescription authorizations adhered to state and federal pharmacy regulations, minimizing errors, and maintaining audit readiness.
  • Navigated insurance policies and formularies to secure prior authorizations for medications, ensuring timely patient access to prescribed therapies.

Shift Supervisor

CVS Pharmacy
Hardeeville, SC
04.2023 - 11.2023
  • Delivered exceptional customer service by proactively addressing customer inquiries and resolving issues promptly, ensuring high levels of customer satisfaction.
  • Managed cashier operations, processing both cash and credit transactions with accuracy, while adhering to company policies, and maintaining financial integrity.
  • Oversaw daily store operations, including inventory management, stock replenishment, and vendor coordination, ensuring efficient and organized store performance.
  • Collaborated closely with store management to optimize operational efficiency and elevate customer service standards during opening and closing shifts.
  • Led the training and mentorship of new staff members, fostering a collaborative team environment, and enhancing overall productivity and performance.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.

Hospitality Team Member

Elite Resort Group
Hilton Head Island, SC
01.2023 - 06.2023
  • Supported guest service operations by anticipating customer needs and elevating the guest experience.
  • Assisted in administrative tasks within the Sales and Revenue departments, ensuring accuracy in filing and tracking reports.
  • Participated in the professional development program to enhance both soft and technical skills in hospitality management.
  • Collaborated with management in the hiring process, including interviewing and onboarding new associates.
  • Adhered to safety and operational procedures while maintaining high standards of guest service and satisfaction.

Teacher's Assistant

Clafin University
Orangeburg, SC
08.2018 - 05.2021
  • Supported the lead teacher in lesson preparation and classroom management, ensuring a safe and productive learning environment.
  • Assisted students with individualized learning plans, enhancing academic performance, and fostering a positive educational experience.
  • Collaborated with educators to monitor student progress, document achievements, and communicate effectively with parents.
  • Played an active role in school events and field trips, ensuring students' safety, and compliance with regulations.

Education

MBA - Business Administration and Management

Clemson University
Clemson, SC
05-2023

Bachelor of Science - Marketing

Claflin University
Orangeburg, SC
05-2021

Skills

  • Customer-Focused Excellence
  • Team Leadership and Staff Development
  • Operational Management
  • Problem Solving and Conflict Resolution
  • Regulatory compliance
  • Adaptability and Flexibility
  • General Management/Administration
  • Detail-oriented
  • Confidentiality and HIPAA
  • FDA compliance

Affiliations

  • NAACP - Claflin University Chapter | 2019-2021
  • National Honor Society of Leadership & Success | 2018-2021

References

References available upon request.

Timeline

Pharmacy Technician

CVS Pharmacy
11.2023 - 03.2025

Shift Supervisor

CVS Pharmacy
04.2023 - 11.2023

Hospitality Team Member

Elite Resort Group
01.2023 - 06.2023

Teacher's Assistant

Clafin University
08.2018 - 05.2021

MBA - Business Administration and Management

Clemson University

Bachelor of Science - Marketing

Claflin University

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Ariyana Nathan