Carrie Edwards
Cherryville,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking with customer service, time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens
Shelby, NC
03.2020 - 05.2020
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Customer Service Manager
Walmart
Cherryville, NC
06.2018 - 03.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Handled a lot of cash at one time
- Prepared deposits
Cake Decorator
Walmart
Cherryville, NC
04.2016 - 06.2018
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Assisted customers in selecting appropriate cake designs for their events.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Ensured all tools were sanitized prior to beginning each project.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Cleaned work area after completing each project for sanitation purposes.
Education
High School Diploma -
Burns High School
Lawndale, NC06-2014
Skills
- Schedule Coordination
- Training and mentoring
- Excellent time management skills
- Customer-focused
- Staff Management
- Problem-Solving
- Skilled multi-tasker
- Decision-Making
- Focused on customer satisfaction
- Team Building and Leadership
Timeline
Pharmacy Technician
Walgreens
03.2020 - 05.2020
Customer Service Manager
Walmart
06.2018 - 03.2020
Cake Decorator
Walmart
04.2016 - 06.2018
High School Diploma -
Burns High School