Summary
Overview
Work History
Education
Skills
Timeline
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Ariyana Sobkowiak

Pittsburgh,PA

Summary

Detail-oriented professional offering fourteen years of wide-ranging expertise. Knowledgeable and practiced in the customer service industry. Skilled in communication, organization and task prioritization.

Overview

14
14
years of professional experience

Work History

Title Curative/Coordinator

ServiceLink
Moon Township, PA
10.2019 - Current
  • Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
  • Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
  • Professionally communicate with borrowers and provide extraordinary customer service to acquire information necessary to clear their title.
  • Contact appropriate agencies to complete searches, order records and obtain documents
  • Provide title clearance documentation and approval to proceed to close to the lender
  • Maintain team goals by consistently lowering quarterly SLA by at least 3 days.

Player Development Host

Rivers Casino
Pittsburgh, PA
01.2015 - 04.2019
  • Optimally utilized various programs to market the casino to target groups, bring in business and sustain continued profits
  • Exceed individual year over year quarterly goals by at least 5% and build property value
  • Exhibited excellent teamwork and a strong work ethic by promoting camaraderie to ensure our team's quarterly goals were met.
  • Successfully assessed and completed certified training courses and assisted with training other personnel.
  • Satisfied VIP clients by issuing complimentary rooms, meals, and discounts to keep players at the property and satisfied for maximum betting.
  • Maintained customer loyalty to the casino with expert and immediate handling of complaints.

Front Desk Information/Greeter - H.U.C.

UPMC
Pittsburgh, PA
08.2013 - 05.2016
  • Highly knowledgeable in hospital layout to greet and inform patients, answer questions and point individuals in the right directions
  • Displayed friendly, outgoing and energetic behavior to create a warm atmosphere for patients and visitors.
  • Acted as the first point of contact for patients, families, and visitors.
  • Efficiently constructed 24 patient charts and folders daily via data entry and coordinated various dialysis labs and tests.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Education

Some College (No Degree) -

Community College of Allegheny County
Pittsburgh, PA

Completion Certification - Cosmetology Education

Empire Beauty School
Monroeville, PA
10.2010 - 09.2011

Diploma - General Studies

Woodland Hills High School
Greensburg Pike, PA
08.2006 - 06.2010

Skills

  • Team Building
  • Quality Assurance
  • Complex Problem Solving
  • Motivational Leadership
  • Performance Management
  • Honesty and Integrity
  • Remote Work Coordination
  • Adaptable and Resilient

Timeline

Title Curative/Coordinator

ServiceLink
10.2019 - Current

Player Development Host

Rivers Casino
01.2015 - 04.2019

Front Desk Information/Greeter - H.U.C.

UPMC
08.2013 - 05.2016

Completion Certification - Cosmetology Education

Empire Beauty School
10.2010 - 09.2011

Diploma - General Studies

Woodland Hills High School
08.2006 - 06.2010

Some College (No Degree) -

Community College of Allegheny County

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Ariyana Sobkowiak